Service Manager

As a Service Manager you will look after a busy department within our JLR Classic retail facility responsible for all aspects of the service activity including generating business, contact directly with clients, liaising with the workshop to ensure efficiency and constant communication to achieve maximum productivity and making sure that the Service Advisors are consistently client focused. Through doing this, you shall ensure a strong financial performance by maximising service margin and profit.,

• Delivering daily, weekly and monthly service sales revenue and profit targets
• Setting and delivering daily, weekly and monthly sales revenue and profit targets
• Maximising client retention in the service department defining, implementing and monitoring the end-to-end client journey for service and repair
• Identifying incremental revenue opportunities (e.g. restoration, modifications, sales enquiries)
• Working closely with the sales team to identify future business from the sales teams
  
  Previous retailer Service Manager experience
• Understanding of client requirements in service and repair
• Previous experience and knowledge of what makes a successful service department work
• Client-focussed
  
  Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants from all backgrounds are welcome. If you're unsure that you meet the full criteria of a role - but you're interested in where it could take you - we still encourage you to apply. We believe in people's ability to grow and develop within their role - it's what makes living the exceptional with soul possible. JLR is committed to equal opportunity for all.