Service Manager

We are looking for a proactive and energetic individual to join the Peoples team as a Service Manager at our Speke dealership. In this role you will be an integral part of the customer experience and will inspire long term customer engagement as well as motivating and driving the Aftersales performance of the dealership. You will be responsible for all operational aspects of the Speke Service Department, including the Passenger Vehicle and Commercial Vehicle Service Dept. The role will ensure daily processes and practices support the Company's strategy of existing customer retention, attracting new customers and increasing average invoice value. Responsibilities Reporting to the Group Aftersales & Ownership Director, the role will support and drive the Aftersales function in a proactive and strategic manner. Responsibilities will include: -

• Overseeing the performance of the Service (Car and CV) Departments in Speke to ensure performance is maximised.
• Development and management of the existing Service team, ensuring all processes and procedures are measured and monitored and leadership skills are promoted.
• Driving the importance of customer service, ensuring staff provide excellent, consistent, timely and accurate service to every customer.
• Driving the adherence to all aspects of the Customer Viewpoint Programme (CVP), ensuring that CVP/CSI scores are to a representative standard thus ensuring our customers receive a world-class experience.
• Managing and resolving any customer complaints, with a focus on ensuring the route cause is identified and plans are put in place to resolve future reoccurrences. Sharing best practice.
• Growing our customer database.
• Leading the Service Team on a daily basis, ensuring all understand the focus and direction of the department and the strategic priorities.
• Proactively looking at ways to enhance processes and drive business performance.
• Provision of daily, weekly and monthly reporting to senior management.
  
  A full UK driving licence
• A thorough knowledge of Service Management within a volume workshop is essential
• Aftersales experience at Management level.
• Ability to lead a Service team of circa 30 employees
  
  Competitive salary and OTE dependent on experience.
• Instant membership to our dedicated Employee Assistance Programme.
• 5 day working week
• Company Car
• Discounts on all company products and services
• Pension scheme
• Discounted shopping portal with discounts at over 1000 retailers
• 30 days annual leave - plus the option to buy an additional week