Service Manager

The post is for a Service manager on a salary of £30-35k, ideally a driver due to the nature of the role and occasional visits to the locations across the country. The Main base will be in Nuneaton.

The role will be to support our people we support to live in the community across a cluster of single occupancy supported living services. The people we support in the majority have a diagnosis of a Learning Disability and have complex health needs and behaviours that challenge.

You will be supported by Head of supported living to support with the day-to-day operations of the services including rota management, ensuring staff are trained, compliance with CQC standards, lead reviews and update support plans, PBS plans, liaise with family, and professionals, regular visits to the home of the people we support, coaching and mentoring your team to achieve outcomes and high standards of care.

The Manager would be expected to take part in a on call service, approx. one week a month basis.

As a service Manager for Almond Care, you'll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through.
demonstrating excellent support to those we support, and you will help the Head of Supported Living to coach, support and manage staff teams effectively. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota basis, including nights, weekends, and Bank Holidays.

Main Duties & Responsibilities
You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers.
Alongside the Head of supported Living, you are responsible and accountable for monitoring, maintaining, and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. As a senior member of the team, you will always promote and lead good practice, doing all you can to make sure that the people we support, and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.

As Service Manager, you will:

Have experience in supporting adults with complex learning disabilities
Have experience with Autism and Positive Behaviour Plans
Have good IT skills and experience of maintaining records to be successful in this role

Leadership of Services Delivery
You will support to deliver services that provide the best life possible for people with learning disabilities with your support team:

Provide lead practitioner expertise and lead the support worker team on a day-to-day basis for the designated services (s) or activity and be responsible for ensuring that high standards of care and support are always maintained and that the designated services continuously improve and develop. Overall accountability for this sits with the Head of Supported Living
Deliver and demonstrate best outcomes to all people supported by Almond Care and ensure that the people we support are involved in shaping these using the principles of co- production
Working with your team to ensure that the people we are supporting have accurate detailed and person-centred support plans, one-page profiles and person-centred reviews.
On behalf of the Head of supported Living, you will lead on ensuring a flexible and person-centred Rota is always in place for the service that is designed and developed to meet the needs and wishes of the people we support and ensure that the support team have adequate notice of their roster pattern
Under the direction of the Head of Supported Living, co-ordinate all matters relating to medication, ensuring all procedures are rigorously followed and all support staff are appropriately trained
Conduct supervisions and performance appraisals with your team as designated, in line with organisational policy, complete individual learning and development plans which address training needs and support continued professional development in conjunction with the Learning and Development team
Work in partnership with social workers, families, advocates and other providers to ensure that the support is provided in a collaborative way with the person we support at the centre