Service Manager | East Suffolk and North Essex NHS Foundation Trust

A development opportunity has arisen to join our enthusiastic and motivated Urgent and Emergency Care Team at Ipswich Hospital as a Service Manager. This is an exciting time to join the team as we recently moved into a new state of the art, purpose-built Urgent and Emergency Care Centre. Are you:

• An experienced leader with the ability to influence and engage others.
• Someone who has the ability to monitor performance standards and work with clinical teams to improve performance within a pressurised environment
• Has ability to engage and discuss patient care with clinical teams, providing operational management support to motivate teams and improve performance
• Demonstrate a clear understanding of what constitutes safe and effective care, and work with clinical teams to support delivery
• Demonstrate patients focus and a clear understating of the importance of patients experience and feedback to inform service redesign.
We ideally need the right applicant to start in this role immediately, following successful pre-employment checks, as it is a fixed term/secondment role for 9 months Current ESNEFT employees will be offered on a secondment basis only, subject to approval of their line managers. Interviews will be held on Friday 15th November 2024.
• To deliver an efficient and effective administrative service throughout the patient pathway of care by effective management of the administration staff and overseeing the Operational Coordinator
• To champion delivery of the 4 hour operational standard for Urgent and Emergency care
• To support recording, reporting and delivery of the Emergency Care Data Set (ECDS), analysing performance and suggesting improvement measures
• To champion the Patient Access Policy and have oversight of all performance metrics within medicine, including the RTT and cancer targets.
• IN collaboration with Matrons/Band 7 Nurse in Charge to champion Patient Experience have oversight of all quality metrics to support the delivery of safe effective care
• To provide support with patient flow via the emergency department and acute medical wards to the base wards and specialty wards. This will involve being the dedicated bed manager on the divisional rota.
• To support the Division in the achievement of its financial performance and operational objectives, ensuring workforce, accommodation and equipment resources are optimised.
  
  We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients. If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A