Service Manager - External and Cataract

An exciting fixed term/secondment opportunity within the Cataract and External Services. The post holder will work closely with the Deputy Divisional Manager and be responsible for, a number of key service delivery areas within the service. The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi-disciplinary team, as well as internal and external departments, to ensure we continue to achieve excellence in patient care. The post-holder will lead on ensuring targets are achieved and will take forward agreed projects to improve service delivery and patient experience. They will be required to lead on key areas of performance and activity including data management, Coding and financial monitoring. The post holder will need to problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical and administrative colleagues., Exercise delegated authority on behalf of the Deputy Divisional Manager to resolve day-today management issues within the ophthalmology subspecialty services, ensuring they are of a consistently high quality and deliver excellent patient experience. This will involve helping the clinical teams to resolve their operational issues ranging from basic administration problems to more complex issues requiring the support and agreement of large teams of people. To support the Trust's performance management framework and to monitor the performance of sub-specialty services against all key dimensions within the framework. This includes analysing and reporting service level activity to a range of audiences. Analysing demand and capacity for inpatient and outpatient activity, and contributing to pathway mapping as requested. To take the lead on the investigation of formal complaints, ensuring that appropriate and timely responses are given and that trends are identified and remedial action taken. To ensure that administrative functions are delivered to a high standard and ensure Trust standard operating procedures are adhered to. To ensure the establishment and maintenance of good relationships and communication throughout Trust, promoting a culture where clinical and other staff are actively involved in decisions on how ophthalmology services are provided and targets delivered.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.