Service Manager for Urology and Vascular

The main responsibility will be to ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services, including the transfer of the Urology service to Lewisham site, support the build and implementation of the Urology Investigation Unit (UIU) and the procedure room and support the Breast service reconfiguration work. The Service manager will need to meet key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows., · Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards.
· Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated.
· Take forward agreed projects to improve service delivery and patient experience in key areas.
· Lead on ensuring that all performance/quality targets are met.
· Problem solve as appropriate, and develop and implement lasting solutions in
conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.

Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream, Be responsible for the day to day efficient and effective operational management of the Endoscopy and Gastroenterology services, supporting the Clinical Service Leads and Assistant General Manager in all matters affecting the delivery of core services.
Support the Trust's performance management framework and be accountable for performance in those specialties against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required;
Support clinical teams Urology and Vascular services to respond to operational issues on a day-to-day basis and ensure issues are swiftly resolved. To implement longer term solutions to issues raised, when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change.
Contribute to the development of the strategic direction and annual business planning of the Urology and Vascular services and to assist in the determination of policy and strategy with the Surgical Division.
Work with Clinical Leads/Service Leads to develop and deliver high quality,
responsive and cost-effective services in line with SEL strategy and organisational objectives.
Provide and develop a working environment and open culture which fosters high
morale and commitment among all staff and promote their well-being and
personal development.
Develop a strong understanding of the local and regional provision of Urology and Vascular services outside the Trust and work with the clinical leads to react to changes in that provision to secure strong services and market share within the Trust.
Ensure the establishment and maintenance of good relationships and communication throughout Urology and Vascular services, including the wider multi-disciplinary teams that play a role in delivery of the services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered.
Deal directly with key external stakeholders including NHS-England, Public Health England, local Commissioners, other external agencies and contractors as required. To contribute to and support any clinical/service-related networks associated with the Urology and Vascular services.
Support the production of accurate and timely information for the Urology and Vascular services.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.

This is an exciting and varied role for a very well organised, energetic and self-motivated person who is able to manage their own time and workload. The successful candidate should have previous administration experience, excellent communication skills, be proficient with varied IT systems and have analytical skills. The post holder must also be able to work well within a team.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.