Service Manager (Full Time)

You will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business.,

• Managing a Team of Commercial Vehicle Technicians, Workshop Supervisors, Commercial Vehicle Apprentices and Service Administrators,


• To lead by example and manage a Team whilst promoting all the Company Values.


• Ensuring Health & Safety standards are adhered to at all times.


• Monitoring utilisation, productivity and idle time to ensure internal KPI's are met.


• Ensuring the relationship between Service reception, Workshop Supervisors and is developed to lead the continual improvement of customer demand and service levels.


• Strengthening and developing long term customer and franchise partner relationships.


• To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff.


• Ensuring MOT pass rates are in line or exceed company benchmarks.


• To embrace all opportunities of learning and developing alongside our Brilliant Team.


• Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.


• Dealing with customer queries.


• Making sure our Company Code of Conduct for customers, suppliers and staff are adhered to at all times and maintaining the company's Integrity and Transparency policy.


• Taking responsibility for all aspects of customer service, dealing with Service Department issues in a professional and timely manner.


• To respect the property of the Company and any property for which the Company is responsible, or which is in their care.
  
  Brilliant leadership skills.


• Excellent communication skills both verbal and written.


• Clear vision in achieving business goals.


• An ability to motivate and inspire team members to exceed targets.


• An ability to build and maintain strong working relationships with both colleagues and customers.


• An understanding of the demands of the role and the time and attention needed to produce impressive results.


• IT Literacy.


• Has previous motor trade experience.


• Is driven by results.


• Strives to offer excellent service.


• A methodical approach to work., workshop Controller: 3 years (required)