Service Manager: Harwoods

The role of the Service Manager is to:

• Support the Aftersales Manager in achieving parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
• Support the Aftersales Manager in managing the sourcing and supply of manufacturer vehicle parts and monitor all service processes., Maintain standards of performance of the parts and service teams through effective coaching and performance management.
• Recruit and select team members in line with organisational requirements.
• Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
• Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR's, margin and volume performance) in line with manufacturer and business operating requirements.
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
• Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.
• Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
• Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
  
  Essential
• Passion for delivering excellent customer satisfaction.
• Good organisational and planning skills.
• Energy and enthusiasm.
• Excellent numeracy and literacy.
• A full understanding of all departments and KPI's
• Competency in IT.
• Smart appearance.
• Full UK driving licence.
Experience Essential
• Relevant motor industry experience.
  
  Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities., Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs. Enviable location and connections Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands. Manor Royal in numbers
• One of the biggest business parks in the South East.
• Covers an area of 539 acres - that's over 300 football pitches.
• 700 properties
• 500 businesses
• 30,000 people
Manor Royal more than a number Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You're never just a number. Manor Royal makes sense Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.