Service Manager - Housing Maintenance & Repairs - Horncastle, Lincolnshire

Platform Property Care has an exciting opportunity for an experienced Housing Property Maintenance Service Manager to join us and lead our new Programme team based in Lincolnshire.

Why join us? Well, it really is a great time as we take in-house a brand-new contract of delivering 60 kitchens and 60 bathrooms in Lincolnshire. We need a real people focussed person to lead this newly formed team as they develop and progress whilst delivering on the contract. This role would suit someone who has the experience and knowledge to lead a programme team but also the desire and energy to go beyond meeting the capital budget, and also to find efficiencies and innovative ways of working to meet the capital kitchen and bathroom delivery targets.

As part of a national housing association, you will be one of a team of Service Managers responsible for the successful delivery of property maintenance to Platform Housing Group and partners housing stock. You'll play a key role influencing and supporting the strategic growth of Platform Property Care.

Leading a multi-trade team, and indirectly supporting the line management of planning colleagues, you will be people and results focused, ensuring the service is delivered to meet contractual timescales and key performance indicators including sector leading customer experience; whilst supporting the wider Platform Property Care team objectives.

You will be an experienced Service/Repairs Manager, who will have previously worked in the housing/ construction industry, ideally with a relevant qualification, and a proven track record of delivering capital investment works. You should also have experience of managing and nurturing large teams and are able to bring the best out of your team.

You won't be afraid to be hands on when needed. As the team is in its early stages of forming, in addition to managing people and monitoring performance, you'll be needed to support with inspections and supervisory duties during this initial phase of its growth. No day will be the same!

But this is a great time to join the team as we grow and expand the service delivery in this location, giving the right candidate the opportunity to develop and shape the service as we embark on our ambitious expansion strategy.

Some of the things we are looking for:

Experience of people management, both colleague and contractor, within a maintenance services environment
Excellent interpersonal skills
The ability to inspire, motivate and engage your team to deliver results - to be their best
Experience in working with clients and delivering services that meet KPIs including customer satisfaction and setting a clear level of customer service
Proven experience of monitoring, measuring, and managing service performance, leading, and motivating a strongly performing team and addressing under-performance where required
Strong experience of delivering maintenance works on time and to budget, with a right first-time mentality and approach
Strong IT skills with the ability to use IT driven MI to analyse performance, identify trends and best practice and proactively drive operation efficiency and financial performance
This role also requires covering the out of hours duty manager rota, which is currently one day in eleven and includes weekends.

The role is mobile, and therefore requires a full valid UK Driving Licence, and covers the majority of Lincolnshire, particularly Louth, Horncastle, Spilsby, Alford, Skegness, and the surrounding area. We are keen to recruit the right candidate who is based in or close to this area. At times you will be required to attend meetings and training at our other offices and locations including Worcester, Birmingham, Matlock, and Skegness., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear - we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.