Service Manager Ophthalmology

The purpose of this role is to lead and manage the performance and business of the Ophthalmology Service. The post holder will work as a key member of services leadership team working with clinical colleagues to develop and deliver high quality care for patients.
· Part of your role will be to provide support to the Risk and Governance Lead to embed the quality governance agenda within the Directorate. The post holder will promote a proactive approach to involvement in all aspects of governance.
+ You are also a Senior Manager within the Head and Neck Directorate Management Team and as such will work to meet the objectives of both the Directorate and Care Group while supporting the Trust's overall vision, values and strategy., To communicate effectively with staff and clinicians demonstrating excellent negotiation and persuasive skills.Lead on staff briefing systems in own area, promoting two-way communication across all disciplines.Establish and maintain effective communication links with all Directorate Staff.Work with and maintain effective relationships with external partners and other agencies, e.g. neighbouring Trusts, Commissioners and GPs. Advanced diplomatic skills required for investigating and responding to adverse incidents and complaints. The role can be unpredictable with frequent pressures placed upon the post holder where there are competing demands. As service lead, with responsibility for managing staff, the post holder will need diplomatic, persuasive and negotiation skills where there may be barriers to understanding. Represent own services within the Directorate and when required, to other organisations e.g. ICB.
To lead service improvement and redesign through staff engagement and QI projects that will lead to improved efficiency and deliver quality care to patients. Support Clinical Teams in the process of change and encouraging effective team working.
To contribute to the care group operational daily rota as "silver" representing the care group at trust flow meetings.
Please note:
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.
This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

As University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes., Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.