Service Manager - Tenancy Sustainment Team (TST)

We are looking for a Service Manager to join the Tenancy Sustainment Team (TST).

Commissioned by the Mayor of London and supporting over 900 people who have previous experience of rough sleeping to maintain and move on from self-contained independent accommodation. The Thames Reach TST South plays a crucial role in supporting the effective operation of all pathways out of rough sleeping.

The team use a strength-based approach to work with people to identify their goals and how we can achieve them together. The Service Manager will work in partnership with a wide range of external and internal stakeholder to achieve positive results.

As a manager you will lead an established and innovative team to provide resettlement support, equipping people with the skills to manage their home, achieve their goals and move on from rough sleeping.

You will:

.Make a real difference to people rough sleeping in London by providing a welcoming and inspiring support service to people accessing tenancies after a period of rough sleeping.
.Lead a large team of up to 29 employees, including four managers, across fifteen London boroughs to support people to resettle successfully into tenancies and move on after a period of rough sleeping.
.Be an inspiring and present leader with demonstrable management skills and foster a culture of high performance, continually striving to improve the service.
.Work in partnership with a range of external partners, including, Registered Social Landlords, Clearing House, Greater London Authority, Local Authorities, health services.
.Produce excellent reports, records, evaluation and impact analyse to scrutinise and improve performance.

Extensive experience of managing a large team delivering a support or similar service.
.In depth experience of mitigating risk, ensuring work is delivered effectively and safely.
.Excellent experience of developing effective working relationships, with great people skills when dealing with stakeholders / partners.
.A belief in the mission that people can and will positively move on from homelessness by accessing and sustaining tenancies, build supportive relationships and lead fulfilling lives.
.Excellent organising, attention to detail and prioritising skills to be able to meet KPIs and work to budget.
.Creative problem-solving skills to ensure a high quality service is provided consistently., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 11,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career., We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
.Pension - we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance - four times your annual salary and critical illness cover.
.Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.