Service Manager (Transformation) RP0115

Service Manager (Transformation)(RP0115)Starting salary £49,123pa with potential progression to £52,279pa on achieving designated skills and experience37 hours per week (hybrid working)We are seeking a driven and ambitious Transformation Manager to join our team.With a passion of driving service improvements, you will play a key role in advancing our Transformation Strategy.You will bring strong influencing and collaboration skills, working closely with both the Senior Management Team and services teams across the council to drive positive change across our key transformation priorities:Customer Experience and Channel ShiftTechnology and AutomationCulture and WorkforceProject Management and Service ImprovementData and PerformanceWith the customer at the centre of everything we do, you will lead efforts to transform our customer service approach and oversee improvements in complaints performance.We are seeking a skilled project manager with, substantial experience in leading projects and

programmes that bring together people, technology, and processes, This is an exciting opportunity for a motivated individual to play a pivotal role in shaping the future of our transformation program.Whether you are an experienced manager or a rising star ready to take the next step, we want to hear from you.For further information about this role, please contact Kirsten Roberts, Assistant Director (Customer Services & Transformation) on for an informal chat.Closing date for applications is 12 January 2025.Remote assessments will be held on 17 January 2025.interviews will be held on 22 and 23 January 2025.