Service Manager-Unplanned Care Division | East and North Hertfordshire NHS Trust

We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients., At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. The service manager will assist the Head of Operations in meeting the Trust's strategic and operational agenda. They will oversee day to day service management issues, liaising with departments and multi- disciplinary teams as required. To deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services. They will promote the service and manage partnership relations with stakeholders working with other Service and Operational Managers. To plan and oversee the implementation of the service improvement and delivery of service performance across all domains. The successful candidate will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all relevant stakeholder groups.

We are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration. They will display outstanding management skills and be able to demonstrate excellent communication skills. They will be proactive and have the ability to motivate others, inspire ideas and foster supportive diverse teams. They will be able to display effective problem solving and decision-making skills in a pressured environment. They will be committed to developing others whilst focusing on their own personal development.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.