Service Operator

As a Service Operator at GRAHAM, you will playa key role in ensuring smooth communication and efficient job managementbetween our clients and engineers. Your attention to detail and organizationalskills will be crucial in maintaining our high standards of performance andclient satisfaction.,

• Client and Engineer Liaison: Act as the main interface between clients and our maintenance team, using in-house software to facilitate communication.
• Job Management: Log and track calls and jobs through our helpdesk software (IFS), addressing requests received by phone, email, or in person.
• Order Processing: Generate purchase orders for engineers and subcontractors as needed.
• Customer Service: Address client and subcontractor queries and complaints as the first point of contact, resolving issues professionally and promptly.
• Performance Monitoring: Oversee job progress against KPIs, manage response and rectification times, and apply escalation procedures when required.
• Data Management: Keep internal systems updated, produce daily/weekly reports, and ensure data accuracy for client and management review.
• Administrative Support: Handle general administrative tasks and communications to support effective service delivery., A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.Access NI Privacy Notice can be viewed at
  
  We are seeking a proactive and highly skilled Maintenance Compliance Manager with a strong technical background and a passion for excellence. If you have a proven track record in facilities management and a drive to succeed, we want to hear from you!, Relevant engineering qualification.
• Proven success in a similar facilities management role with at least three years of experience.
• Technical expertise in a wide range of building services and M&E disciplines.
• Proficiency in Microsoft Office, particularly Excel.
• Clean driving license.
Desirable Criteria:
• 3rd level qualification within the building environment.
• Associate membership of a professional body.
• Experience with bespoke CAFM or business management software.
  
  At GRAHAM, we stand out as a leading provider in Facilities Management, but what truly sets us apart is our commitment to being an employer of choice. We recognize every individual's contribution and celebrate the diversity within our workforce, which drives our success and enhances our business performance.
Why You'll Love Working at GRAHAM:
• Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
• Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
• Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
• Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
• Career Growth: Access ongoing training and development opportunities to support your professional advancement.
• Additional Perks: Enjoy free onsite parking and other valuable benefits.