Service Operator

The Service Operator Will Be Responsible For:

• Logging calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating works orders to directly employed maintenance team and / or supply chain.
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures.
• Reporting back to clients and contract staff on job progress and completion - produce reports.
• Uploading and amending asset information as held in the Control Hub database
• Operating paper based systems as necessary to compliment the operating software including back-up systems.
• General administration duties as and when required.
• Providing cover on various sites throughout NI & GB as and when required
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures, A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. Access NI Privacy Notice can be viewed at
  
  Essential
1. Demonstrate a minimum of 1 years previous experience in a similar service role 2. Previous experience in a busy office environment 3. Competent IT skills to include Microsoft Outlook and Excel Desirable 1. Experience in service systems software 2. Previous experience in facilities management industry

At GRAHAM, we stand out as a leading provider in Facilities Management, but what truly sets us apart is our commitment to being an employer of choice. We recognize every individual's contribution and celebrate the diversity within our workforce, which drives our success and enhances our business performance. Why You'll Love Working at GRAHAM:
• Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
• Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
• Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
• Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
• Career Growth: Access ongoing training and development opportunities to support your professional advancement.
• Additional Perks: Enjoy free onsite parking and other valuable benefits.