Service Quality Engineer

The new Service Quality Engineer will provide support and accountability for planning, controlling and improving quality and reliability for all Services within the region. This includes services provided supplied to Vertiv Customers, directly by Vertiv Staff or Third parties. It is a Customer advocate regarding all services, systems, methods, processes, measures and issues. Additionally, this role is responsible for implementing Systems, Processes, Policies and Procedures which will ensure an effective quality system that complies with Customer requirements, selected International and Industry Standards. This position is an integral part of the business structure and ensures deployment of Customer Quality, Quality Management Systems and Product Compliance Systems within respective service organization and respective manufacturing plants (if applicable). How will your average work day look like?

• Perform Internal audits within respective areas and report its progress.
• Train and audit quality policies, standards, and procedures for respective manufacturing and service locations, sub-contracting (3rd party), and service activities. Collaborate on improvement initiatives leading to high quality level products.
• Work with business leads to drive corrective actions for Service and Manufacturing related issues.
• Work with Cross-Functional team in the resolution of key quality issues and inquiries based on data
• Help and drive Continuous Quality Improvement of processes within respective areas.
• Support the QMS Manager for the implementation / deployment and sustainment of Quality System
• Maintain documents of the Quality Management System.
• Participate in the Quality Management System reviews.
• Support local Supply Chain by providing strategic quality support and expertise for supplier quality.
• Manage supplier claims processes within market unit in cooperation with local Supply Chain.
• In cooperation Service Quality Organization, implement and maintain common supplier quality documentation with local key suppliers.
  
  4 Year Degree, technical preferred.
• Preferred Engineering roles for at least 5 years.
• Fluent in English and desirable a second language.
• Certified internal.
• Strong leadership skills.
• Strong verbal and written communication skills.
• Well-developed interpersonal skills.
• Active knowledge of quality systems, tools and standards desired.
• Knowledge of Lean management.
• Intermediate to Advanced in MS Excel.
• Smartsheet user.
• Excellent problem solver; experience with 8D methodology and supporting tools.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.