Service Quality Manager
Purview Services, Orchard Square, Sheffield
Service Quality Manager
Salary not available. View on company website.
Purview Services, Orchard Square, Sheffield
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 2 Dec | Get your application in today.
Closing date: Closing date not specified
job Ref: a43e87c2337c4e40b0461c92ca196be7
Full Job Description
Vanloq have an great contract available with one of the world leading banks. This contract based in Sheffield which will commence from the start of January through to July 2025 initially is well suited to contractors who have experience of delivering projects within the financial sector. The Service Quality Manager (SQM) plays a pivotal role in driving service quality improvements across the Service Line/Value Stream. This position involves collaborating with various stakeholders, including Development Managers and IT Service Owners (ITSOs), to enhance service management (SM) disciplines. The SQM ensures governance, quality control, and the development of tools and dashboards that provide actionable insights to enhance service quality, cost efficiency, and productivity. Key Responsibilities
- Service Quality Upliftment
- Governance and Oversight
- Data Analysis and Dashboard Development
- Service Resilience and Incident Reduction
- Continuous Improvement