Service Redesign Placement Student

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!

The team…

As a Service Redesign Placement Student, you will be joining a dynamic team within Group Strategy and Residential Growth, working on impactful service improvement and redesign projects across Housing services. You'll play a key role in supporting projects from start to finish, helping to identify challenges and develop innovative solutions. User experience both internally and externally, with be at the core of your work.

Collaborating with customers, colleagues and stakeholders, you'll help to map out processes, gather and analyse data, and contribute to the development of service enhancements. You'll engage in user research to identify needs and provide insights to drive improvements.

This is an opportunity to bring fresh ideas, think creatively, and gain hands-on experience in service redesign.

About the role….

You will be someone one who is passionate about improving services and driven by curiosity. You will have an eye for detail, an analytical mindset, and a willingness to work with both data and people to uncover problems and design solutions.

You will be studying for a degree related to service design, business, or a similar field and have a basic understanding of user-centred design principles, research methods, and service improvement. You should be organised, adaptable and keen to learn in a hands-on environment.

As a good communicator you will be comfortable working with different Housing services, the broader Council, and our customers.

Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

You'll be paid a competitive salary.
We'll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
We offer hybrid working arrangements to ensure a positive work life balance.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping

It's time to apply!

We're delighted that you want to come and work with us. Please take a look at the full job profile via this link JOB PROFILE

It's important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we'll be checking to ensure that they meet the essential criteria as set out in the job profile.