Service and Repair Engineer

We are looking for experienced heating engineers who share our vision to move away from fossil fuels and provide sustainable heating technology to our customers. Do you want to help our customers decarbonise their homes with incredibly low-carbon tech? Can you deliver outrageous service to our customers and take them on a journey to net zero? Are you an ambitious, motivated, service engineer who wants to work at Octopus Energy? If you think you've got what it takes, read on….. As a Heat Pump Service and maintenance engineer, you'll carry out all service activities, as well as diagnosing faults, repairing, and commissioning products on-site.What you'll do

• Work as part of a team to maintain our customers' low carbon technology, starting with Air Source Heat Pumps and including commissioning, servicing, fault diagnosis and repairs.
• Support the aftercare team as a second-level technical advisor for all product types to troubleshoot and help resolve technical issues.
• Provide technical advice on all products and assist in the identification and resolution of technical issues by telephone support, email, or direct site contact.
• Advise customers on system setup and operation.
  
  A good few years experience in installation and/or maintenance of HVAC equipment under your belt, with the ability to diagnose and repair faults, in particular, electrical fault finding & multimeter experience
• Domestic hot & cold-water system knowledge
• Post-qualification experience within the industry and appropriate qualifications to be able to work with minimal supervision, You need a minimum NVQ level 2 (or equivalent experience) within the Plumbing and Heating pathway
• A full clean Driving Licence (no more than 6 points)
It would be great if you had some of the below too:
• WRAS Water Supply Regs
• UHW10/HWSS Unvented DHW Storage Systems
• Gas safe certification
• BPEC L3 or equivalent in heat pump installation
• F-Gas
• Part L Energy Efficiency
  
  Basic salary £38,000 per year
• Overtime/on-call available
• On target earnings £45,000 + London weighting if living within M25)
• £2,500 annual performance bonus
• Share Options in Octopus Energy
• £25 per week lunch allowance
• Training programme at our groundbreaking R&D centre
• Use of company tools
• Uniform and all PPE
• Company Vehicle and fuel
• Support for personal development in Renewable Tech
Other Perks
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
• We've officially a world class company to work for [Best Companies] and we're in Glassdoor's [Top 50 best places to work in 2022]
If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.