Service and Repairs Manager

Service and Repairs Manager required to work for a specialist organisation based Near Guildford. we are now looking for a leader to drive our Service and quality efficiencies and embed a process driven culture within the UK organization. We are looking for an experience Manager who has a solid background of managing a team of service technicians/ engineers within a factory/ workshop environment.

Due to a change within the structure of the business this role has great scope for growth as you will be a key focal point of the business in driving and developing the UK Service centre. You will be required to develop a robust Repair/ Service and customer service process that supports customer engagement whist streamlining internal workstreams, challenging the processes to maximize internal efficiencies and improving customer satisfaction.

Your role will be Managing the day-to-day activities of the team to ensure that planned work is carried out effectively. This will include: planning, managing and delegating work for the technicians, monitoring each project's progress. You will also hold responsibility for managing, maintaining and increasing the number of service contracts with our customers and companies that may not be a customer.,

• Implement a focused strategy to make the UK service centre a centre of excellence.


• Ensure that the service centre is using best practice processes.


• Undertake regular internal process audits in line with the QMS.


• Support purchasing in maintaining components required within the service centre to support the repair process.


• Address supplier questions on component manufacture requirements


• Support the service technician by inspection of products.


• Support by making statements in the event of customer complaints.


• Create technical manuals for the calibrations process in accordance with UKAS ISO 17025:2017 accreditation.


• Support the sales team with opportunities/offerings to customers through the service centre


• Manage all external registration/compliance requirements to ensure they are met.


• Liaise with external bodies on all matters relating to registration.


• Support risk assessments of processes and tasks in the department.


• Ensure that Service centre meet international and national standards.


• Set up and maintain controls and documentation procedures.


• Monitor performance by gathering relevant data and produce statistical reports (KPI's).
  
  Analytical with strong communication skills at all levels and a confident team player.


• Excellent problem solving and organizational skills.


• Experience of maintaining an international recognized accreditation - Desirable knowledge of UKAS ISO 17025:2017.


• Ability to build and maintain strong relationships with internal and external stakeholders to ensure optimal performance.


• Experience of working in a management team ability to share ideas and improve, recommending, supporting, and implementing continuous improvement activities and process and procedures