Service Support Assistant

At Sandwell Children's Trust we strive for excellence to improve the lives of children. Our 'Sandwell Deal', brings together our new improved offering that make Sandwell Children's Trust a great place to work; it also sets out our expectations of you as a member of staff., Sandwell Children's Trust are recruiting for a full-time Service Support Assistant, this is a fixed term contract until August 2026. The role is to support front line Social Workers and Managers with all aspects of administration. The role includes managing and triaging a shared inbox and using the Liquid Logic Childrens Services System to process Early Help Assessments within the agreed timescale and supporting Early Help MASH with general requests and queries.

We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people. The successful candidate must be IT literate, have good communication and telephone skills, good organisational skills and the ability to prioritise their own workload. Also be able to work independently and as part of a team. You must also be prepared to travel to locations across Sandwell Borough. What you need to be successful in this role:

• Be able to demonstrate previous experience of working in a business admin role.
• Will hold NVQ Level 1 in Business Administration or equivalent.
• Experience of using Microsoft Office packages.
• Experience of finance and procurement would be an advantage.
• Have excellent written and verbal communication skills and good attention to detail.
• Have the ability to plan & organise diaries.
  
  When people join the team at Sandwell they say it feels like they become part of the family…they have #ComeHomeToSandwell. With the work that we have done so far and with the ambitions we have for the future, it's a really exciting time to join Sandwell Children's Trust and to become part of our Family.
So, if you think your future could lie with Sandwell Children's Trust, then we'd love to hear from you., At Sandwell Children's Trust we strive for excellence to improve the lives of children. To achieve this, we know how important it is to retain and attract high performing, forward thinking and innovative people and provide them with all the support they need. With a culture of collaboration, partnership working and the child at the heart of everything we do, it really is an exciting time to join Sandwell Children's Trust. Working for us There are lots of great reasons to work with us in Sandwell Children's Trust. From a generous rewards package to a culture of learning and development. Our 12 reasons to work for Sandwell Children's Trust sets us apart as the place to grow your career and feel part of a great team. Please visit the Sandwell Deal and our 12 reasons via this hyperlink: https://sandwelldeal.co.uk, Sandwell sits in the heart of the West Midlands and has a diverse population of 341,729 people. While Sandwell is the 12^th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.

What we can offer you:-
• Generous annual leave of up to 28 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.
Hours - 37 per week Fixed term contract until August 2026,
• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
• The latest technology enabling more effective and streamlined working.
• Detailed and effective appraisals to strengthen your practice.
• Access to a range of family friendly policies.
Benefits & Rewards
• Up to £6,500 re-location package
• Generous annual leave entitlement, plus 5 additional days for long service recognition.
• The opportunity to purchase up to 10 days additional holiday through our salary sacrifice scheme.
• Your birthday off paid in addition to annual leave entitlement and 8 bank holidays, plus a concessionary day at Christmas.
• Membership of the Local Government Pension Scheme, this is a nationwide career average scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Reimbursement of Social Work England registration
• 24/7 access to free and confidential employee counselling service
• Access to a range of discounts on products and services
• Salary sacrifice schemes for cars, bikes and technology.
• Refer a friend scheme
• Wellbeing initiatives and forums
• Discounted gym membership
• Eye care vouchers