Service Support Manager

We are seeking a Service Support Manager to manage several commercial clients within Newcastle City Centre and the wider area. The premises vary from prestigious offices to manufacturing plants.

The role is to build relationships and rapport with contract clients, complete audit inspections, and review delivery performance against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside delivering adequate Health & Safety compliance, following the client's statutory Fire and Safety regulations to mitigate potential risks.You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures about HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired with great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

This is a varied role which will require management of your own diary to book in compulsory client visits and audits. You will have the option of working from home or potentially within your customers portfolio of offices. There is no requirement to attend a Mitie office for day-to-day duties.

The ideal candidate will have a full UK clean driver's license - a company car is provided in this role - and previous management experience in operational management is required. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

Salary: £30,000 per annum