Service Support Manager - UK&I
Johnson Controls
Service Support Manager - UK&I
Salary Not Specified
Johnson Controls, Solihull
- Full time
- Permanent
- Onsite working
Posted today, 20 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 1847df0d8f214b31bc37446de21aa8b3
Full Job Description
Reporting to the UK&I General Manager, the UK&I Service Support Manager is responsible for delivering top-tier operational and contractual service to all Sensormatic's UK&I customers. This includes planned maintenance visits and technical support through a skilled team of technicians and coordinators. The role covers various solutions such as electronic security, electronic article surveillance (EAS), CCTV, and inventory management systems.,
- Ensure health & safety compliance for all team members, focusing on incident prevention.
- Manage and oversee the team's short, medium, and long-term activities and direction, ensuring all financial goals are met or exceeded.
- Successfully manage and complete all service contracts, adhering to SLA's, KPI's, and contractual compliance to support service growth and financial performance.
- Achieve 100% routine inspection planning and visit fulfillment to ensure customer satisfaction.
- Lead, manage, and organize the team to ensure high productivity and excellent service delivery.
- Handle team administration, including timesheet review, certification updates, holiday allocation, and annual performance reviews.
- Support the rollout of new product launches, ensuring the team can service these solutions post-installation.
- Maintain a focus on teamwork, quality, and customer service.
- Manage sub-contractor performance and financial responsibilities.
Technology-savvy with the ability to connect the dots, though not necessarily a technician. - At least 10 years of leadership experience in managing and organizing teams.
- Proficient in IT systems and Microsoft Packages; additional system training will be provided.
- Knowledge of CCTV, EAS, and Inventory Management is desirable but not essential.
- Fluent in English with the ability to travel up to 30% of the time., People Leadership
- Results Leadership
- Customer Orientation
- Thought Leadership
- Resolution, Organization, and Teamwork
- Dynamism and Proactivity
- High Adaptability to Changing Environments
- Learning Capacity
- Motivation and Drive for Continuous Improvement
Sensormatic Solutions is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world's leading retail stores. For over 50 years, our solutions have enhanced in-store operations and provided seamless, personalized shopping experiences, ensuring the safety of hundreds of millions of people. We connect and fill information gaps to offer retail companies a comprehensive view of inventory, customers, store staff, and the business environment, protecting assets and people throughout the customer journey.
Johnson Controls offers a competitive remuneration package based on qualifications and experience, including life and accident insurance for eligible employees. Our benefits package includes continuous training, professional development opportunities, and a supportive working environment. As part of our global team, you will be part of a diverse company that rewards excellence and inspires people to achieve their best.