Service Support Officer

We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Service Support Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., Carry out administrative functions (as determined by the nature of the service), taking into account Departmental policies and procedures, and requirements of Government Departments.
Maintain an up-to-date knowledge of the legal framework, including Government guidelines and statistical returns, within which the service operates
Provide information and guidance on processes and procedures to Social Work Practitioners and Managers.
Update complex information systems, ensuring that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
To undertake the collation, preparation and provision of information reports for practitioners and managers using Business Objects and Excel.
Knowledge

Knowledge of the nature and operation of Childrens Services department.
Interpersonal skills, to deal appropriately with a wide range of people in a variety of settings. E.g. reception and on the telephone.
An understanding of the principles of a quality customer care service.
Understanding of how to organise and prioritise workload E I
A general understanding of the principles and applications of Diversity in the workplace.
An awareness of Health & Safety issues within an office environment.
Understanding & appreciating the importance of and need for
confidentiality.
Experience:

To have extensive administrative experience, including data input and retrieval.
Experience of compiling and maintaining records and administrative systems.
Experience of data cleansing, producing statistical information.
Please note