Service Technician

To provide routine and ad-hoc servicing and repair of mechanical products and carry out checks and replacements of electrical components, ensuring safety standards are maintained,

• Travel to customers to repair and service Ferno and other manufacturers products
• Carry out checks and replacements of electrical components, in line with qualification requirements
• Ensure tools and spare parts are kept safely and securely at all times
• Ensure adequate supply of basic spare parts is maintained on the Service van
• Work safely, ensuring Health and Safety and COSHH regulations are adhered to
• Advise customers where a product cannot be successfully repaired to a safe standard
• Undertake customer training to enable them to quality to service products internally
• Carry out service and repair in accordance with manufacturer recommendations
• Ensure that Head of Service/Sales & Marketing Manager authorises all customers requests for work
• Contact Head of Service/Sales & Marketing Manager daily
Administration
• Keep a detailed log of work for each job completed
• Maintain a log of travelling time and distance
• Complete expenses reports on a weekly basis
• Complete a service report after each job completed
• Keep an accurate record of van stock at all times
• Report any accidents in the vans and ensure approval is gained for any repair work required
• Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant
Service Development
• Follow journey planning as directed by Head of Service, using initiative to suggest improvements
• Work with the Head of Service to identify opportunities for enhancing the service provided
• Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts
• Undertake other duties, such as audits and site surveys
Any other duties as required by the business

This role is ideal for a mechanical technician who can repair equipment, vehicles, or machines. It would also be an advantage if you have electrical fault-finding experience. Training will be provided with ongoing support., Ability to work away from home where required to cover other areas of the UK
• Experience of repairing and servicing mechanical products
• Experience of using practical and mechanical skills
• Ability to read and interpret blown view drawings
• Demonstrate the ability to identify improvements to processes and services
• Demonstrate a positive and professional approach to customers and colleagues at all times
• Excellent organisational and time management skills, including ability to work to tight deadlines and to act on own initiative
• Excellent interpersonal and communication skills, demonstrating professionalism and ability to engage and build relationships with a wide range of people, including customers and colleagues
• Excellent attention to detail
• Experience of dealing with customer queries and issues
• Experience of provdi9ing excellent customers and colleagues
  
  Established 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK.
  
  Ferno has an opportunity for a Service Technician to join our friendly team based within a 30-mile radius of Enfield. Joining us on a full time, permanent basis, you will receive a competitive salary, dependent upon experience, plus excellent benefits.