Service Transformation Manager

The National Archives (TNA) has one of the largest collections of historical, government and public records that we collect, secure, preserve and make accessible for everyone now, and for generations to come.
We are seeking to recruit an experienced manager to help us to transform our access service, specifically to large collections in high public demand. This role will start by working with the existing project team to understand how best to facilitate this transformation to bring much needed changes in the service and implement these into established business-as-usual activities.
The role will be responsible for scoping, designing, and managing the delivery of products to implement an improved targeted access service. It will need to ensure effective management of key stakeholder expectations (both internal and external) and the associated regulations that govern access to public records.
This is a major programme of work, involving significant investment and requiring specific focus and drive, to achieve the required transformation. You will be working with creative, motivated multi-disciplinary expert teams who embrace challenge and look for opportunities to do things differently.
This role will involve analysis of substantial amounts of technical information and data, including statistics and modelling as part of determining approach and evidencing the required change.
The aim/purpose of this role is to ensure the smooth transition from existing to revised service, identifying, and managing risks, resourcing requirements, and leading on the key decisions to achieve this transformation.
The service transformation manager will be responsible for scoping, designing, and implementing transformation to our access service. The post holder will need to identify resource implications, bidding for additional resources when appropriate, and ensuring that resources are optimised to deliver the service in the most productive and effective way. This will require effective communication and reporting on progress, issues, opportunities, and risks to the project’s stakeholders including the Executive Team, Audit and Risk Committee, Internal Audit (where appropriate) and the Board, as well as the wider organisation.
Within the responsibilities for this role will be the need to support the wider access services at TNA according to business and compliance needs., If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact The National Archives via careers@nationalarchives.gov.uk as soon as possible before the closing date to discuss your needs
+ Complete the ‘Reasonable Adjustments’ section of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Managing a transformation that involves multiple teams and stakeholders, the role requires you to have experience of change management and stakeholder management and consequently it is essential that you have, strong stakeholder engagement, negotiation skills and advanced decision-making skills.
We are looking for an individual who is an experienced manager, capable of inspiring teams, providing an environment that motivates and leads individuals to help an organisation to achieve project objectives.
A key element of this work involves data, using and capturing key information that helps identify, issues, risks, and solutions. Data analysis skills are therefore crucial to this role and delivering the required transformation.
Therefore, the role also requires good judgement, risk management, interpersonal and communication skills. This role sits within information rights because a priority for this service is to ensure FOI compliance: it would be useful if you hold knowledge of FOI/information rights, but it is not essential.
This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.
SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances., + Changing and improving - Experience of setting up and optimising a transformational service within a complex organisation, using a flexible and collaborative approach to delivery. Able to make decisions, engage in dialogue and demonstrate a level of skill beyond simply ‘managing a process’.
+ Leadership - Strong stakeholder engagement and communications skills and are comfortable networking throughout the business, constructively challenging and influencing decision making when required.
+ Delivering at pace - Ability to inspire, motivate, and lead others through a matrix management arrangement, influencing others when there is no formal line management to rely on.
+ Making effective decisions -
o Ability to effectively lead technical and expert multi-disciplinary teams, bringing together technical, compliance, and operational viewpoints to inform decision making.
o Highly-developed skills in manipulating and analysing large and complex data sets, identifying trends, issues, and opportunities to inform decision making.
+ Seeing the big picture - Proactive, with strong organisational skills with practical experience in actively managing technical project governance, risks, issues, plans, dependencies, and assumptions. Able to understand project objectives, the wider strategic organisational context, and how to manage the relationship between the two.
Desirable criteria:
+ Knowledge or experience of Information Rights/Compliance

Alongside your salary of £48,108, The National Archives contributes £12,989 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Generous benefits package, including pension, sports and social club facilities, onsite gym, discounted rates at our on-site cafe and opportunities for training and development.
Any move to The National Archives from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk