Service Transition Manager

The Service Transition Manager plays a key role in being responsible for and driving all aspects of the service design and transition process within our project management framework. Reporting directly to the Head of IT Service Management, this role is integral to ensuring a smooth transition of service changes from the project phase-managed by project teams-into live service delivery, supported by our operational support groups. This role can be based anywhere but will be required to travel to site as and when required.What you'll be doing:

• Crafting Transition Roadmaps: Design and manage clear, comprehensive transition plans and documents to define expectations, scope, schedules, and budgets.
• Driving Key Processes: Lead crucial activities like operational acceptance, support requirement definition, change and configuration management, performance and risk evaluations, test management, and release planning-all the way through to early-life support and release reviews.
• Collaborating Across Teams: Work within the Service Management Office, seamlessly partnering with project teams, service owners, delivery managers, first and second-line support, change management, and infrastructure teams.
• Speaking publicly with Impact: Use your presentation and influencing skills to deliver outstanding service transition outcomes, even in fast paced environments with tight deadlines.
• Ensuring Operational Alignment: Keep project groups aligned with transition and operational support requirements, maintaining support awareness during project activities.
What you'll bring:
• Service Transition Expertise: A solid track record in leading and running service transitions.
• Matrix Organisation Savvy: Proven track record to navigate complex matrix environments with strong negotiation, influencing, and relationship-building skills.
• Technical Competence: A sound understanding of core system architectures and the impact of emerging technologies-experience with enterprise-level applications is a plus!
• Analytical Approach: Strong problem-solving abilities with an interest in delivering innovative solutions.
• Effective Communicator: Confident in challenging the status quo and engaging with stakeholders at all levels.
It would be great if you had:
• Cloud Transformation Experience: Knowledge or hands-on experience with cloud projects.
• ITIL Foundation Certification: A great advantage to complement your expertise.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time Location: This role offers flexibility to be based at any of our offices, with opportunities for remote work and occasional travel to site as needed. Security Clearance Level: Either hold or be eligible for Security ClearanceInternal Recruiter: Jen Salary: £50,000 - £60,000 per annum NOTE-(if applicable please ensure you use the new salary grading for L6-L8 roles for SSCL BPS positions-it is imperative that you use the salary which includes the 3% flex benefits) for example if it's a L8 role you would put...Salary: £21,115 inclusive of 3% flex fund Benefits: 5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.


• Service Transition Expertise: A solid track record in leading and running service transitions.
• Matrix Organisation Savvy: Proven track record to navigate complex matrix environments with strong negotiation, influencing, and relationship-building skills.
• Technical Competence: A sound understanding of core system architectures and the impact of emerging technologies-experience with enterprise-level applications is a plus!
• Analytical Approach: Strong problem-solving abilities with an interest in delivering innovative solutions.
• Effective Communicator: Confident in challenging the status quo and engaging with stakeholders at all levels.
It would be great if you had:
• Cloud Transformation Experience: Knowledge or hands-on experience with cloud projects.
• ITIL Foundation Certification: A great advantage to complement your expertise.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!Employment Type: Full-time

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Location: This role offers flexibility to be based at any of our offices, with opportunities for remote work and occasional travel to site as needed. Security Clearance Level: Either hold or be eligible for Security ClearanceInternal Recruiter: Jen Salary: £50,000 - £60,000 per annum NOTE-(if applicable please ensure you use the new salary grading for L6-L8 roles for SSCL BPS positions-it is imperative that you use the salary which includes the 3% flex benefits) for example if it's a L8 role you would put...Salary: £21,115 inclusive of 3% flex fund Benefits: 5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.