Service Validation and Test Manager (Ref: 90293)

We’re recruiting for a Service Validation and Test Manager here at Justice Digital, to be part of our warm and collaborative Technical Services team.
This role aligns against Test Manager from the Government Digital and Data Framework.
We design, deliver and support the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 1000 locations.
Technology Services in MoJ Digital & Technology is a modern and diverse workplace that promotes a healthy work-life balance and flexible working options. Two of our very own took some time to unpack their experience of diversity within the digital and tech world. Diversity within Technology Services - MOJ Digital & Technology (blog.gov.uk)
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025, + The role is responsible for the planning, implementation, monitoring & control, review, and assurance of the testing of new and changed products within the Technical Services portfolio to ensure that Business & Technical requirements are met and that risk to the production environment is minimised. The products and services that you will be assuring are used by 100,000+ end users across the Ministry of Justice and will cover the end-to-end services of the following Service Streams:
+ Networks
+ Voice and Video
+ Hosting
+ End User Compute
+ Print
The key responsibilities of the role include, but are not restricted to:
+ Be the Technical Services’ Subject Matter Expert on all aspect of testing
+ Liaise effectively with technical delivery teams and business stakeholders
+ Assess technical and business risks and determine the level and areas of functional and non-functional testing appropriate.
+ Maintain up-to-date knowledge of the multiple internal and industry-standard functional and non-functional testing frameworks and tools.
+ Manage test environment(s)
+ Implement functional and non-functional testing approaches in a DevOps and cloud-based environment
+ Assurance of third-party suppliers during Acceptance test phases;
+ Assurance of all test activities by internal and third-party supplier teams;
+ Raising & managing defects/incidents;
+ Production of management reports
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!, In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
+ Communicating & Influencing
+ Making Effective Decisions
+ Seeing the Big Picture
+ Working Together
A diverse panel will review your application against the Person Specification above.
Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
Should we receive a high volume of applications, a pre-sift based on ‘ISTQB® certification at an Advanced level, or equivalent qualification / knowledge’ will be conducted before the sift.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
A reserve list may be held for up to 12 months, from which further appointments may be made.
Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.
If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Testing experience, both management and hands-on, in some, but not necessarily all, of the following areas:
o Networks
o Voice and Video
o Hosting
o End User Compute
o Print
o Amazon Web Services
+ Experience of working in a DevOps and cloud-based environment using a Continuous Integration and Delivery/Deployment model
+ Ability to work across multiple project and testing teams, providing technical direction and support to define effective test approaches and plans
+ Good knowledge of risk management, defect management, task planning and measuring and reporting performance against key metrics
+ ISTQB® certification at an Advanced level, or equivalent qualification / knowledge

+ 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
+ A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
+ Staff have 10% time to dedicate to develop & grow
+ Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
+ 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
+ Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
+ Wellbeing support including access to the Calm app.
+ Bike loans up to £2500 and secure bike parking (subject to availability and location)
+ Season ticket loans, childcare vouchers and eye-care vouchers.
+ 5 days volunteering paid leave.
+ Free membership to BCS, the Chartered Institute for IT.
+ Some offices may have a subsidised onsite Gym.
Willingness to be assessed against the requirements for SC clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy., Alongside your salary of £54,358, Ministry of Justice contributes £15,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ