ServiceDesk Technician x 2

These posts offer an exciting opportunity for enthusiastic and motivated individuals to join the ServiceDesk within the Digital Services section of Arts University Bournemouth. The ServiceDesk provides proactive and reactive in person, e-mail, phone, remote and desktop IT technical support to University Staff, Students, and associated systems. AUB aims to deliver modern and innovative technology. The role will support modern systems across Microsoft 365, Azure/Entra ID Windows, Apple MacOS, IOS, Android, AV, Unified Comms and infrastructure.

Post holders must have an excellent customer services presence and be able to communicate and work with a wide range of stakeholders (technical and non-technical) to ensure IT incident/request resolution and business continuity., The ideal candidates will have:

• A passion for technology with strong problem-solving skills.
• Experience of providing IT Support.
• Excellent Microsoft Office skills.
• Proven consistent customer service skills.
The ideal candidates will be able to demonstrate the following abilities:
• Ability to communicate confidently with students and staff at all levels, both technical and non-technical with excellent written and spoken English.
• Good attention to detail.
• Strong organisational skills to manage multiple tasks and priorities efficiently.
  
  AUB aims to adopt the highest possible standards and to take all reasonable steps to secure the safety and welfare of all people in the course of its work to ensure that all children, young people, adult(s) at risk of harm and those who work with them are safe and supported.
  
  In meeting your performance expectations, each year you'll have a salary increase in line with the grade of your role. As well as this there is an annual cost of living increase. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers' Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website.