ServiceNow Developer

The ServiceNow Developer will be part of the Technology Operations team, with responsibility for day to day administration and development of the ServiceNow platform. A customer focused mind-set with an understanding of IT Service Management processes, along with a passion to learn and adapt are key to the role.

As the ServiceNow Developer, you will support internal customers of the platform to ensure a positive user experience while undertaking routine daily, weekly and monthly tasks to maintain the integrity of the platform.

The ideal candidate will have experience of ServiceNow Administration and platform development and be looking for an opportunity that will present further exposure to development, platform management and technical innovation.

Your key responsibilities will be:

Manage and resolve incidents relating to ServiceNow
Manage and fulfil requests relating to ServiceNow
Escalating and managing escalated incidents and requests through ServiceNow when necessary
Assist in creating complex reports
Perform routine maintenance
Manage instance security (User/Group Access, ACL's)
Development (Automated workflows, business rules, new catalog items/order guides, updates to existing catalog items)
Identify, design and implement opportunities for automation to increase efficiency for customers and IT Technology staff
Installation and configuration of ServiceNow store apps
Creating new or amending existing notifications delivered by ServiceNow
Collaboration with ServiceNow team members to ensure platform stability and usability
Testing following upgrades or instance clones
Perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security
Backend scripting
Front end updates

Comprehensive ServiceNow (preferably Vancouver version or later) administration and development experience
Exposure to the CSM & HR ServiceNow modules
Exposure to Employee Centre
ITIL, ITSM, ITAM experience
Ability to understand complex business models / structures quickly
Understanding of project and software development practices (e.g. Agile and SDLC)
Experience in supporting business users
Ability to understand complex business processes
Embraces change and personal development
Comfortable in technical conversations (Technical proficiency rather than mastery)
Effective communication, a great team player, can work under pressure, dynamic and comfortable working in a changing environment
Exposure and use of Integration Hub
Working Knowledge of Web Technologies (XML, HTML, JavaScript, Web Services, AngularJS etc)
Experience with integrations between ServiceNow and other systems, Customer service focused
ServiceNow ITSM administration experience in an enterprise estate
Proactive, motivated and enthusiastic
Offers solutions when faced with challenges

The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of Consumer to Business (C2B), Business to Business (B2B) and Business to Consumer (B2C). Across our digital platforms we exceed £20billion of Gross Merchandises Value ('GMV') on an annual basis. This includes market leading brands such as BCA, We Buy Any Car, cinch and Marshall.

https://www.constellationautomotive.com

The Constellation Technology Team provides a group-wide set of Technology Products and Services across the Constellation Automotive Group. We are a central function working across the following domains: Technology Operations, Cyber Security, Product, Engineering, Enterprise Applications, Logistics, Architecture and Portfolio; across the UK and Europe.

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Company Pension Scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders

And so much more…

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.