Services Consultant

Services Consultant that will join the wider Professional Services team and ensure prospects and existing clients are matched with the appropriate professional services to fit their requirements. Working collaboratively with Emarsys' Sales, Client Success, Partner, Technical and Services delivery departments, you will act as the representative of the Professional Services organisation and partner network across EMEA with a focus on the DACH region, gathering and analysing client requirements and providing thoughtfully scoped services to ensure our customers and prospects meet and exceed their business targets. This client facing role will seamlessly combine marketing strategy, creative thinking, agency and technical services experience and commercial awareness to successfully agree with the prospect/client on services to be provided, whilst also contributing to post-sales activities to provide a world class experience. The main purpose of this function is to provide strategic and operational consultation to our prospective Professional Services and Technology customers, aligned to our Professional Services offering and will report directly into the Regional Strategic Services Director. The goal for this profile is to generate new Professional Services revenue for our EMEA/DACH region using thought leadership, experience and collaboration with wider teams.,

• Present Emarsys & Partner Professional Services in the pre-sales phase, providing consultation on
multiple aspects of strategy and technology adoption aligned to a customer's business goals, KPIs and vision with our platform. You will be expected to do this in the context of the EMEA market.
• Develop customised presentations, business cases and demonstrations to prove the business value of
Professional Services to the client.
• Handover to and/or collaboration with services delivery teams and partners as well as our internal
partner management team
• Liaise with the commercial team to ensure up to date services knowledge and clear collaboration with
on-going projects
• Build collaborative relationship with the new and existing business teams to drive and progress
Professional Services pipeline
• Deliver strategic and operational discovery/consultancy workshops with long term roadmaps as
an output to demonstrate platform and Professional Services value/ROI


• 3+ years' experience in a commercial role (e.g. Pre-Sales/Services Sales Consultant, Digital Consultant,
Account Manager, Client Success Manager) - within a SaaS or Digital Marketing Services Provider, ideally in a Marketing Tech capacity
• Experience with well-known retail and consumer facing organisations/brands with high staff turnover
and shifting targets
• A basic understanding of CRM marketing in today's digital world
• Demonstrated ability and gravitas to explain the value and function of professional services to
marketing, creative, technical, and non-technical stakeholders alike (including c-level), blending genuine passion with assured competency
• A track record of leading customer facing workshops/engagements as a mechanism to drive the sales
process.
• A good understanding of sales strategy and opportunity management
• A preference for a fast-paced, agile working environment and strong team ethic
  
  Emarsys is a fast growing global technology company who values innovation. Born in 2000, we provide a cloud-based software as a service (SaaS) to over 2,000 leading marketing organizations in over 140 countries focused on scaling truly personalized customer interactions regardless of channel (email, web, mobile, social).
Emarsys continues to be the partner of choice for marketers because our 600+ team members in 15 offices are focused on engineering innovation into our platform, solving marketing challenges for our customers as a true partner, and helping one another succeed. If you are looking for a rewarding opportunity with a company that values professionalism, has a global footprint, is fast paced, and fun, we challenge you to invest your most important asset - your time - with us.


• The opportunity to contribute to a bespoke, complex and successful product focused on innovation
• A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
• An inspiring and positive environment, working alongside talented, friendly, and passionate people
• Competitive salary plus additional performance related rewards, clear commission structure and comprehensive benefits: pension scheme, employee bonus card, healthcare measures etc
• 2 Community Impact days per annum
• Catered office events, lunches, snacks & fruits
• Team events, workshops and afterworks
At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.