Services Operations Intern
Emarsys, City of Westminster
Services Operations Intern
Salary Not Specified
Emarsys, City of Westminster
- Full time
- U
- Remote working
- Graduate programme
Posted today, 6 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 136d61580db248f6ab1aa1d5f1944ba6
Full Job Description
- Designing and developing technical solutions, leveraging cross-functional team collaboration - Sales, IT, CSM, HR.
- Identifying opportunities for process improvements, automate process steps when possible, and take advantage of the integration between Salesforce/Mavenlink/JIRA and any other associated system;
- Conducting and supporting the creation, changes of and/or review any technical design documentation, and process flow documentation;
- Assisting with the global roll out of process adoption, monitoring, and management, by planning and running effective workshops and presentations;
- Ensuring processes and automation have been tested prior to launch/enhancement using accepted best-practice methods;
- Developing and maintaining performance reports using GoodData, Excel, Salesforce;
- Day to day administration of project management software, including managing users, permissions, and licences.
Working towards a Bachelor's or Master's degree - Strong interest in digital marketing, ideally with first internship experience in that area
- Strong written, verbal, and interpersonal skills to communicate complicated information clearly and simply
- Ability to learn new concepts quickly and confidently
- A passion for analysis, problem solving and troubleshooting
- Ability to manage time and work remotely
- A helpful and approachable persona
Emarsys is a fast growing global technology company who values innovation. Born in 2000, we provide a cloud-based software as a service (SaaS) to over 2,000 leading marketing organizations in over 140 countries focused on scaling truly personalized customer interactions regardless of channel (email, web, mobile, social). Emarsys continues to be the partner of choice for marketers because our 800+ team members in 15 offices are focused on engineering innovation into our platform, solving marketing challenges for our customers as a true partner, and helping one another succeed. If you are looking for a rewarding opportunity with a company that values professionalism, has a global footprint, is fast paced, and fun, we challenge you to invest your most important asset - your time - with us. (We've hired and onboarded multiple people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team, that being said please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience) Optimization of Emarsys' Services & Operations processes and rollout across the global and regional teams, Emarsys is a globally matrixed organization. You will work in our London office and report directly to Strategic Services Director EMEA, with a dotted line to our Regional Vice President of Services and Solutions EMEA. We offer remote working flexibility however in the spirit of our team-focused culture, we would encourage you to attend the office on occasion where possible to connect with your direct team members. Our work environment is dynamic, spacious and modern, and we encourage creativity and initiative in all areas of the business. - How to work in a professional working environment in a global company
- Working on a daily basis with a diverse team
- Working with industry experts in a key specialized area of digital communications and marketing
- Technical skills and the application of those skills to form the basis of daily routines
- Problem solving, time management, prioritization and other "soft skills" essential to successful team-based professional careers
In this role you can expect to learn: