Services Product Manager

Why join our team? To join the one of the largest CE businesses in the world and be at the very heart of the business Services. An exceptionally exciting and sought after role in a groundbreaking part of the Samsung business in one of the most ambitious markets in the world! This is a great opportunity to work across all of Samsung's UK business and through consumer orientated business development and partner management leadership. The Samsung Services UK team is working across the division delivering Samsung Services such as insurance (Samsung Care+), digital pay and non-payment functionality (Samsung Wallet) and on device revenue partnerships to the UK market. The team interacts closely with the European Services team (UK/Chertsey) and the Headquarters (Korea) team to ensure success. Role and Responsibilities Your key responsibilities Reporting, Management and Operations

• Influencing key partners ensuring efficient custom service delivery and operations
• Proactive P&L management to optimise revenue and identify investment & growth opportunities across owned & partner channels
• Monitor Key Performance Indicator targets, ensuring you are on track at all times, putting in place mitigations if forecast does not meet target
• Implementing a detailed forecast for meaningful measures like revenue, conversion rate by channels, churn, and monthly active users (MAU).
Performance Management
• Develop arguments, offering mentorship and direction on approach, taking into account the overall business impact and financial advantages and disadvantages.
• Influence marketing activity to ensure optimised return on investment
Product development & GTM execution
• Establishing and implementing a transformation roadmap on a quarterly basis
• Coordinate with delivery teams, to define detailed requirements for delivery of our propositions and sponsor delivery of the change within the business
• Launch new UK product propositions for Care+ & Wallet, gaining support & engagement across the wider business to drive execution & improving the user experience.
• Alignment with European & HQ teams on strategy & proposition requirements
Strategy
• Ongoing roadmap management and presentation to leadership team with regular reporting against strategic goals
• Product & Proposition development and GTM for new mobile device launches
• UK market validation, launch planning and execution of global HQ initiatives
• Influencing and gaining support from HQ and key partners for new propositions, Detailed product roadmaps aligned with key collaborators
• Cyclical review of projects and deliverables, making adjustments as needed
• Structured actuals tracking against critical metrics forecasts
• Strong relationships with channels, customers, technical specialists, executive management and the industry to position Samsung's Services as market leading
• Market analytical output
• Examined arguments and retrospectives to attribute projects to key performance indicators.
  
  Experience in P&L management
• Experience in subscription and service based industries preferred
• Enjoyment in developing and delivering long term vision and strategy, in an environment that is fast paced, fluid and evolving.
• Strong relationship management skills
• Detail orientated with a dynamic approach to workload and projects
• Plans ahead thoroughly and lays out clear achievements
• Effectively prioritises across multiple organisations and projects
• Likes ambiguity and the challenge of simplifying problems to meet consumer needs
• Experience in a complicated matrix structure of inter related teams and lead to ensure that customer needs are met
• Future focused, always looking to identify and leverage consumer grounded opportunities for future profitable growth
  
  Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency