Services Support Officer (Bank) - Part Time 2 / 3 days a week only

The role of the Soft Services Support Officer is to provide an efficient, effective and customer focussed support service to the immediate team, wider FM Department, Service Users, and Trust Personnel.
The officer will work alongside colleagues in monitoring our soft service partners service delivery as well as those services that are delivered in house. The role will drive monitoring and service level improvements by proactively managing corrective plans and overseeing communications, such as progress updates and notifications, with all clients, The list below are Soft FM services currently provided however this is subject to change at any time
+ Site Presentation
+ Domestic (Cleaning) Contract
+ Catering Contract
+ Waste
+ Assist in the reduction of waste and liaise with users to ensure waste is recycled and correct procedures are followed to reduce the amount of waste the Trust produces, highlighting any areas of concern to the Soft FM Service Manager;
+ To enhance the perception of Estates & Facilities to all their customers through user groups or other suitable means of communication within the Trust. Offer reciprocal monitoring services to other Trust's in order to achieve external verification for the National Standards of Cleanliness Annual Audits, + To be taf point of contact for soft service requirements for the Trust's community sites;
+ Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
+ Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
+ To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;
+ To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring processes and procedures are in place and followed and escalating as necessary.
+ Day to day liaison with service partners to ensure service delivery meets specification detail, highlighting any problems / concerns or high quality delivery / innovation to the Soft Services Manager;
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At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.
As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:
+ BME (Evolve) Staff Network
+ Christian Staff Network
+ DiverseAbility
+ Deaf Staff Network
+ Mental Health Staff Forum
+ Women's Staff Network
+ LGBTQIA+
We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.
We provide reasonable adjustments to the interview process for any candidates with a disability.
Please note:
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
+ That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system
+ That should you not have heard from us within three weeks from the closing date your application has not successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
+ That we are a smoke-free Trust

Band 5
South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.
We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'.
Our Values
We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".
When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.
As a Trust, we are happy to talk flexible working., Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
Tolworth Hospital, Surbiton
To create the very best environment to care for our patients, this site's layout will be transformed in 2026 to add a number of wards to the existing three. Tolworth has a canteen and is near shops, the A3, Tolworth station, and is a bus ride from Surbiton station, with fast connections to Clapham Junction and London Waterloo.
Jubilee Health Centre, Wallington
Our community hub in Sutton is based at the Jubilee Health Centre in Wallington, close to a vibrant high street with easy walking distance from Wallington station.
Talk Wandsworth Livingston House
Barnes Hospital, Barnes
Richmond Royal, Richmond
Maddison Centre, Teddington
Wilson Hospital, Mitcham
Queen Mary's Hospital, Roehampton