SEU Triage Ward Clerk

£25674

Oxford University Hospitals NHS Foundation Trust, Oxford

Full time
Permanent
Onsite working

Posted today, 3 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 805f95609ef74ed18f35ce491bf3df05

Oxford University Hospitals NHS Foundation Trust

Full Job Description

Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit., An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU). The successful applicant will be asked to work within the SEU Triage assessment area, where 24/7 ward clerk cover is provided so the post holder will be asked to work day and night shifts, weekdays and weekends, as part of the administration team to ensure the smooth running of SEU Triage. The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times. You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential. As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required., The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit. Main responsibilities

To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
To accurately record and input information into the Trust's EPR system in a timely manner
To collect and accurately input information into the SEU database
To complete the admissions process within SEU Triage, printing labels and wristbands for all patients
Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
To ensure the tracking and requesting of medical notes for SEU patients
File departmental records and organise the culling of filed notes in accordance with Trust guidelines
To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
Photocopying and other general office procedures
To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
To understand own role and involvement in a Major Incident
To contribute to own personal development, through attendance at mandatory training and annual appraisal
To participate in the induction and training of new members of staff within the team, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Education - Good general level of education, GCSE or equivalent in English
Good IT skills
NHS experience or experience in customer service environment
Special skills - Analytical and judgement skills
Attention to detail
Excellent communication skills, ability to communicate effectively with individuals at all levels
Excellent keyboard skills
Ability to prioritise own workload and meet deadlines
Ability to work effectively under pressure
Able to work without supervision
Willingness to attend further training as required
Flexibility in approach to work and the changing needs of the service
Education - Recognised IT qualification

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.