Shared Care Administrator CYP

We are seeking an enthusiastic administrator to provide support to the delivery of care for children and young people with haematological and oncological diagnoses. The post holder will be required to be a central point of communication for shared care centres, primary care and community teams involved in the care of children and young people undergoing treatment in the South Thames region., The Royal Marsden NHS Children and Young People's services together with children's services at St Georges Hospital operate as the Principle Treatment Centre (PTC) for children and young people diagnosed with cancer in the South East of England. The PTC works in collaboration with 18 paediatric oncology shared care units (POSCU) across the region to deliver safe and effective care as locally as possible to the patient's home. The position of shared care administrator (SCA) is pivotal in maintaining communication between the PTC and POSCUs, community nursing teams and primary care services.
The role involves directing, managing and triaging telephone calls, email and written correspondence related to children and young people's care. The post is located at the Royal Marsden Sutton site where a 24 hour advice line is available to staff working at St Georges Hospital, POSCUs, community nursing teams, patients and relatives. This role is essential in facilitating the effective running of this phone line, streamlining calls and documenting outcomes. The role has the additional responsibility of providing administration support for the clinical nurse specialist team., 2.1 To act as the first point of contact for users of the service and to proactively deal with telephone enquiries from patients, parents, GPs, POSCU staff and community nursing teams in a courteous manner.
2.2 To communicate clearly, effectively and appropriately with the multidisciplinary team, patients, relatives, and other teams involved in the delivery of care.
2.3 To provide non-clinical information to patients and their carers regarding appointments.
2.4 To communicate relevant information to appropriate team members or departments as required.
2.5 To document and distribute clinical and general correspondence in line with Trust standards.
2.6 To input and maintain clinical information on the Trust information system and other patient related information as required.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination - What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.