Shared Services Administrator

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
Main Responsibilities
As a Shared Service Administrator in the HR Admin & Org Change team you will manage, triage and monitor emails received into team mailboxes and complete the daily KPI tracker as well as use additional data capture tools. You will have access to navigate through various case management systems and complete daily downloads of employee information for analysis, manipulation and upload to the appropriate Network Rail system in line with agreed SLA’s.
As part of this role, you will provide vital support in maintaining Network Rail’s organisational structure to create roles and update job descriptions, work closely with various business functions and create and produce system exception reports with the use of inhouse systems and Excel. In addition, you will assist our inhouse Occupational Health Service with regards to medical outcome reports, complete employee references in line with Network Rail Policy requirements and assist with the distribution of in cab safety system equipment. You will also support the financial data maintenance of the main Network Rail internal system and play a role in the creation and maintenance of our Standard Operating Procedures and process maps.
Other aspects of the role include, regularly liaising with our employees, including line managers and other stakeholders to effectively respond to various team related queries, contributing to regular team huddles, presenting team updates on workloads and highlighting any issues.

• Strong attention to detail and accuracy
• Confident in the use of Microsoft Office packages, including Excel
• Proven administrative and analytical skills
• Effective communication skills, both written and verbally
• Experience in managing multiple workloads and processes
• Exceptional customer focus/engagement
• Proactive and forward thinking
• Experience of delivering continuous improvement
What could set you apart
• Previous administration experience
• ORACLE eBusiness Suite experience

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.