SHELTER CYMRU LIVE Triage Adviser - Fulltime

We have an exciting opportunity to be part of a team who provide a National Housing Advice Service through a mixture of phone, web-chat, email advice and online advice services. As a member of our Triage team you will be tasked with answering telephone calls on our helpline, and signposting the client to the most appropriate team or service for advice.

Shelter Cymru are working with staff to offer a form of hybrid working, we are currently asking staff to attend the office one day a week minimum. Employees are provided with an office base but this role can based at any of our offices across Wales.