Shift Leader

The Shift Leader for Set Lighting is a full-time position with senior/advanced level responsibility across the entire range of the operational area. This is an exciting opportunity to join a growing team! What you'll do…

• Communicating goals and deadlines to team members in your shift.
• Planning workloads and delegating tasks.
• Creating a productive work environment for the team.
• Assessing team performance and providing feedback to employees.
• Assisting with the daily operation of the organisation.
• Assisting Operations Manager where required.
• Performing customer service functions, including interacting with customers and answering questions.
• Provide and communicate any changes made by the crew and/or production.
• Complete all required paperwork, liaising with the Warehouse Inventory Coordinator and Operations Manager.
• Work with Account Manager(s) and Fleet manager to ensure all delivery/pick-up information is correct.
• Maintain a productive and safe environment.
• Maintain a tidy warehouse.
• Coordinate with Warehouse Departments on orders for dispatch.
• Regularly ensure the warehouse is compliant with company Health & Safety procedures.
• Coordinate with the Account Managers on short list updates.
• Assist on-site crews during their loads/unloads, managing their needs.
• Oversee equipment loads to ensure safety and conformity.
  
  You are a team player - You have a strong ability to coach employees, can work with different personalities, and promote high standards of customer service.
• You are comfortable with ambiguity - You are a pro when it comes to navigating complex situations, multitask effectively and flourish in a fast-paced environment. You are able to effectively organise, prioritise and execute numerous orders in tandem.
• Customer service champion - No request is too big or small, you put customers and our people first with a strong sense of urgency.
• Problem solver pro - You are an effective troubleshooter and are able to handle stressful situations professionally and confidentially.
What you must have:
• Proven knowledge of motion picture and television industry production support services.
• Proven experience as a Shift Leader or relevant managerial role.
• Knowledge of the industry and relevant health and safety regulations.
• Commitment to excellent service.
• Work well within a team.
• Leadership skills and ability to make decisions fast.
• Strong problem-solving aptitude.
• Must have an advanced knowledge of film and television set lighting equipment and power distribution, minimum of 5 years' experience preferred.
• Must be capable to drive a forklift.
• Basic first aid and Fire Marshall trained.
• Strong communication and written skills.
• Ability to work in a fast-paced environment.
• Strong computer skills: ability to understand multiple operating systems and the RTPro rental software.
• Must be physically fit to carry out manual handling (regularly required to move lights, cables and other objects weighing up to 32kg).
• Available to work a 40-hour week on an alternate shift pattern of 0700hrs to 1600hrs and 1000hrs to 1900hrs Monday to Friday. Some additional weekend and overtime work will be required as the business demands.
What would make you stand out:
• Knowledge of rental software RTPro an advantage, but training given.
• A background in a film industry rental house.
• Knowledge/interest of Film and Television Set Lighting.
  
  We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion (https://www.nbcuniversal.com/diversity-equity-inclusion) initiatives, coupled with our Corporate Social Responsibility (https://www.nbcuniversal.com/csr) work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. NBCUniversal seeks a self-motivated and creative team leader and an individual with proven experience in the Film and Television set lighting Rental-House industry. You will be supporting the set lighting requirements at Sky Studios Elstree - the world's most sustainable film and TV studio. With 13 sound stages, the studios are host to major motion pictures and television productions.