Shift Leader (Retail - Catering University Sector)

Achieving Results:
To oversee the day-to-day operations by ensuring that our product and the service we provide are always of highest standard
To supervise, manage and motivate the team
To support management team in working towards improving sales and service
Ensuring high levels of Food and Health & Safety are always maintained
Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Place order and manage stock levels and stock security.
Follows operational policies and procedures, including those for safety and security, to ensure the safety of all colleagues during each shift.
Maintains a clean and organised workspace so that resources and product can be located as needed.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and food safety guidelines for all products.
Maintains regular and punctual attendance

Helping Others Succeed:
Assists with training by positively reinforcing successful performance and giving respectful and encouraging coaching to colleagues as needed.
Contributes to positive team environment by recognising changes in colleagues' morale and performance and communicating them to the manager

Living Our Mission & Values:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cardiff University.

We are looking for engaging, motivated and energetic shift leader to join our team. The job will be exciting yet challenging at times. Supervisory experienced is required with barista training along with a positive attitude and a love working in hospitality, easily connecting with our customers. If you think this sounds like you then we'd love to hear from you. A CV is necessary, but we would also like to hear a little bit about you, what you've done and why you think you'd fit right in with us so attach a personal statement with your application., Cafe or Restaurant supervisor: 1 year (Preferred)
Contracts are full-time, 35 hours per week, available to work flexible hours/days that may include early mornings, evenings, and weekends. The post is open-ended.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Salary: £23,700 - £24,533 per annum (Grade 3)

Benefits
We offer a leading and rewarding staff benefits package:
Real Living Wage salaries
32 days holiday per year plus 8 bank holidays, including Christmas and New Year Off
Uniform and Training
We offer two contributory pension schemes, and you will be automatically opted into the relevant scheme for your job type
Our Cycle 2 Work scheme enables employees to lease bicycles and associated safety equipment up to a value of £1,000 through a Salary Sacrifice scheme
The Annual Season Ticket Travel Loans scheme allows you to apply for an interest free loan from the university, who will then purchase a yearly travel ticket on your behalf. This amount will be repayable over 10 months
Reduced rates on sports memberships
Access to 90 plus staff discounts and deals
Discounted childcare
For more information go to: What we can offer - Jobs - Cardiff University