Shift Manager - Liverpool

We are currently recruiting for experienced Shift Managers, to help strengthen our depot operations management team. This role will be based from our Liverpool, L11 2BD Depot. We are looking for managers who;

• Thrive working within a pressured, fast paced and time-bound environment.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to strict KPIs (with some budgetary requirements) including Service, Cost, Productivity, Transport and Health and Safety.
• Can effectively manage and motivate their teams of drivers and/or warehouse operatives
• Are passionate about delivering a quality service
The roles we can on offer are: Shift Managers - Dispatch In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered. Other key accountabilities will be;
• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensure company target for CITO is achieved
• Ensure Depot Clear is achieved
Shift Manager - Customer Experience In this role your key responsibility will be to achieve depot objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through the effective management of employees, maintenance of company operating standards and ISO operating procedures specific to own areas of accountability. Other key accountabilities will be;
• Ensure company target for Premium Service is achieved
• Ensure there are zero Exceptions
• Ensure company target for Collection Service is achieved
• Ensure company target for Delivery ETAs is achieved
Shift Manager - Collections In this role you will be working closely with our Drivers and Warehouse Operatives. You will be responsible for overseeing the accurate processing of any Collections and Returns to the Depot. You will also be dealing with any inbound customer service queries ensuring appropriate action is taken and the query is dealt with in an effective manner. Other key accountabilities will be;
• Ensure trailer departures from Depot and customer sites leave at the designated time
• Ensure all parcels are collection scanned
• Ensure depot target for PPMHR is achieved
• Ensure company target for security searches is achieved
• Ensure all relevant systems and reports are analysed and updated in a timely manner.
Shift Manager - Sortation (Nights) In this role you will be managing a team of warehouse operatives throughout the night making sure that they are engaged, organised and motivated, whilst they unload the lorries that arrive into the Depot in the most efficient and timely manner. Other key accountabilities will be;
• Ensure company CAD % is achieved
• Ensure depot Throughput target is achieved in line with targeted tip time
• Ensure company target for Saturations is achieved
• Achieve depot PPMH target