Shop Manager

As Shop Manager you will help and support the Retail Area Manager by developing, leading, and motivating your team of staff and volunteers, ensuring that sales and targets are achieved and surpassed; motivate your team to deliver fantastic customer service, meeting performance targets and working continually to improve the work of the Hospice.

The role will involve ensuring that stock is displayed well and is sorted correctly, ensuring the shop and stockroom is always kept clean and tidy. You will actively encourage donations and saleable goods, and ensure stock is prepared for display/selling, ensuring all goods are appropriately sized and priced.

You will lead a team, developing and training of staff and volunteers, and be responsible for ensuring that appropriate rotas are in place to ensure the efficient running and income maximisation of the shop.

• You will have significant retail experience, preferably within the Charity sector


• You will be able to demonstrate a commitment and passion for delivering and driving outstanding customer service.


• You must be an effective communicator and have strong organisational skills as well as having experience of working with sales targets.
  
  Barbara Bennett, a Healthcare Assistant at Birmingham Hospice's Erdington site, was inspired to join the hospice after seeing the expert palliative care her dad, Frederick, received there.


Having worked in healthcare for 30 years, Barbara decided it was time she went into palliative and end of life care after helping to care for her father when he was diagnosed with heart failure, kidney failure and dementia.

Read Barbara's story
Equality, Diversity and Inclusion

The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual - whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.


• Free onsite parking.


• Free tea, coffee and toast.


• We're happy to talk about flexible working, including those with caring responsibilities - while we can't accommodate every flexible working request, we'll try to find a practical solution.


• Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.


• For individuals joining the charity from the NHS or another hospice, the employee's continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.


• A supportive work environment, with a focus on your mental health and wellbeing.


• Free emotional, health and financial support.


"After I saw the care my dad received at the hospice, I knew I wanted to work there."