Shop Manager

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a Full Time, Permanent basis., Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme. Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times. Implement promotions in the Store as directed by Head Office or your Area Business Manager. Maintain a high standard of presentation, both in the windows and the interior of the Store. Ensure there is adequate stock available on the shop floor, at all times, on all key lines Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively. Create an organised and pleasant working environment for staff and volunteers. Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's. Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures. Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Ability to deliver excellent customer service. Experience of managing people Ability to liaise and respond to a variety of people from varying backgrounds. Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop. Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets. Ability to handle cash and reconcile accurately. Proven experience of meeting targets and KPI's. Basic IT skills., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

• As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application. The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters,and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working., Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements. 26 days annual leave plus bank holidays, increasing after 5 years service The ability to buy up to another 5 days annual leave via our HolidayPlus scheme A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options Service related sick pay from day 1 Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension Cycle2work scheme Interest free season ticket loans Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc Free access to round the clock employee assistance program for advice and support Access to Barnardo's Corporate University