Shop Manager

as fast food shop manager, you'll oversee the day-to-day operations of the fast food venue, or venues, that you manage. This includes financial and staff management, adhering to health and Food safety rules and ensuring customer satisfaction. The role has a strong hospitality element, and you'll need to ensure that the salad bar delivers high-quality food and drink and good customer service. You'll also undertake or supervise activities related to marketing and sales. Responsibilities As a fast food shop manager, you'll need to:

• organise stock and equipment, order supplies and oversee building maintenance,
cleanliness and security
• plan and work to budgets, maximise profits and achieve sales targets set by business
• monitor and control takings in the salad bar and administer payrolls
• recruit new staff, and train and develop existing staff
• coordinate staff scheduling and rotas, and motivate and encourage staff to achieve
targets, including maximising sales
• ensure standards of hygiene are maintained and that the salad bar complies with
health and food safety regulations
• ensure high standards of customer service are maintained
• implement and instil in your team business policies, procedures and ethics
• handle customer complaints and queries
• branded promotional campaigns from business
• prepare reports and other performance analysis documentation
• report to, and atend regular meetings with owner
• establish relationships with the local community and undertake activities that comply
with the business social responsibility programmes.

You'll need to have:
• excellent customer service skills
• strong communication skills, tact and diplomacy
• the ability to lead and motivate teams and influence people
• self-motivation and ambition
• commercial awareness
• enthusiasm and the ability to learn quickly
• good organisational skills
• energy and stamina, as well as resilience
• a results-driven approach to work
• decision-making and problem-solving skills.
Experience and Qualification :
• 2+ years of experience in a similar role
• RQF3 level or above