Shop Manager (Barry) - FTC

We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people, to work 37.5 hours (5 days) per week on a 3 month Fixed Term contract.

Located in Barry (High Street), our well-established shop is friendly and is at the heart of the local community.

About the role:

As a Shop Manager, you'll be responsible for delivering outstanding customer service and for maintaining excellent shop standards, with strong and creative visual merchandising. The Shop Manager will be responsible for driving donated stock to the shopfloor, overseeing selection and pricing, supported by a team of staff and volunteers.

The opening hours are Monday to Saturday 9.00am to 5.00pm., As well as leading a paid Deputy Shop Manager, you will be expected recruit, motivate and grow the volunteer team who are crucial in supporting in the running of the shop. We give our Shop Managers autonomy, and are looking for someone who is able show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters.

We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor.

Ty Hafan's ambition is that when a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition - we know that every one plays a huge part in making sure that no family faces their child's short life alone.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond.

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Group Personal Pension Scheme with an employer contribution of 5%
Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
Life Assurance (Death in Service benefit)
A comprehensive induction plan and learning and development opportunities
Employee assistance program, which provides a range of free services including counselling, financial and legal support
Unlimited access to a 24/7 online GP as well as a range of other health experts
Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physi
Cycle to work scheme, technology and mobile phone benefit
Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
Retail bonus scheme (subject to Shop Performance)
Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan's care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in 'new' goods, and the sale of tickets for the charity's 'Crackerjackpot' weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried deputies or a salaried Sales assistant and a team of volunteers.

About Tŷ Hafan