Shop Manager - Southend

Located in Woodgrange Drive , Southend on Sea, we have an opportunity for an experienced shop manager, to lead the team in our new Havens Hospices Charity Shop., This role involves being accountable for the day-to-day store operations, including e-commerce, ensuring a safe and secure environment is maintained at all times., + To effectively manage the day to day running of the shop staff and volunteers
+ To manage stock, optimise profit and maximize sales, retaining oversight for all transactions taken
+ To be aware of, and help the store to hit all sales targets, providing effective leadership to encourage the team to maximise potential
+ To take responsibility for managing your shop, and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress in your allocated shop.
proposing action to the Area Manager for improvements in operations.
+ To maintain an awareness of developments in local shops, especially in the Charity sector, updating the Area Manager as required.
+ To maintain an awareness of the work of Havens Hospices and relevant local or national issues through press, media and local views.
+ To actively promote Gift Aid, sign up donors and achieve performance targets.
+ To decide, without reference, but with procedural guidelines, what prices to charge for individual items to maximise both turnover and income.
+ Hold shop keys, opening and closing the premises for trading hours, ensuring that the hours are strictly adhered to, and responding to emergency call out if, and when necessary.

This shop comprises of paid colleagues and approximately 20 volunteers.

Working for our organisation
Havens Hospices provides specialist care and support for people of all ages who are living with incurable conditions and their families. Our specialist team offers a wide range of care and support options for patients and their loved ones, based on their needs and wishes. This can be in the comfort of their own home, in the hospices - Fair Havens for adults or Little Havens for children - or a combination.
Working at Havens Hospices allows you to give the gift of time to families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.