Single Point of Access Administrator / Reception Team

Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better. We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust. Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process. Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy., Do you have strong communication and interpersonal skills and would like to be the first point of contact for our service? This could be the role for you! We are looking for an enthusiastic and motivated Single Point of Access Administrator/Receptionist to join our Children's Services Division. The role is to act as the first point of contact for referrals/information/advice and signposting for the Cambridgeshire Children and Young People's (CYP) Specialist Services and to ensure that every service user is able to speak to the right person, in the right place, at the right time. Working Tuesday, Wednesday, and Thursday, you will join our team dealing with telephone and face to face enquires to maintain the efficient service that we currently provide. The role also supports the Specialist Services administration services for CYP, performing a range of administrative duties in addition to providing support and cover for the reception team in the post holders base of work. Why not click on the link to the Job Description and find out more about the role. We look forward to receiving your application!

• Should we receive a high number of applications, we reserve the right to close the advert earlier than advertised, Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures. Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate. Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively. Completing administration tasks on S1, including scanning onto patient records, checking tasks, updating service user information. Confirming appointments via S1. Booking interpreters as requested by clinicians and following up bookings as required. Management and maintenance of meeting room calendars. Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc. Providing support and cover for Reception Team, as required, in the post holders base of work.Working for our organisation Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey. If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development., 1. To contribute to ensuring that CCS' responsibilities to engage and consult with patients and the public are met in line with statutory requirement Communication 1. Acting as the first point of contact for service users and professionals; providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions. 2. Using tact and diplomacy to de-escalate emotive situations. 3. Acting in accordance with the Trust's complaints procedure where required. 4. Maintaining positive relationships and communicating with colleagues across the service. 5. The post holder will be required to handle sensitive information provided by service users in a confidential manner. 6. Providing and receiving routine information from the following: o Managers at all levels throughout Cambridgeshire Community Services (CCS) NHS Trust o CCS employees o Service users 7. Contribute to CCS' internal communication strategies ensuring effective two-way communication and engagement within the organisationBudgetary Responsibility 1. Orders stationery maintains stock control as required. 2. Ensure cost effective and efficient use of equipment and resources.People Management 1. Maintaining own professional development and requirement to take part in appraisal and KSF process. 2. Acting as a super user for S1 and for administrative processes and providing assistance and informal training to clinical staff on these processes, as required 3. Demonstrating their own work practices to administrative staff new to the service.Clinical and Practice Governance 1. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. 2. Any data that is taken/shared as part of a phone call or transported transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. 3. The post holder must adhere to the Trust risk assessment and risk management processes 4. The post holder must adhere to infection control policies and procedures 5. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. 6. The post holder must participate in clinical and safeguarding audits as required 7. Provide patients and their families /carers with information on standards they should expect from the team. 8. The post holder is required to participate in relevant emergency preparedness process for their team.General Safeguarding people responsibility Safeguarding children and adults at risk of abuse or neglect is a collective responsibility. There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care. Safeguarding means protecting a citizen's health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care. Those most in need of protection include: 1. Children and young people 2. Adults at risk, such as those receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Equal Opportunities Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders Certificate of Sponsorship For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website (Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab) UK Registration For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab) ------------------------------------------------------------------------------------------- Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA. In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed. ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven't been successful on this occasion, but keep an eye on our vacancies as a job that's just right for you may appear!