Site Capacity Manager

This role consists of capacity management, staff deployment and leading on clinical safety of the organisation out of hours. To maintain safe staffing levels, site integrity and the flow throughout the organisation from an elective and emergency perspective, whilst achieving quality targets.
You will be responsible for the management of capacity and the effective implementation of escalation procedures. Out of hours you will work with clinical practitioners to ensure clinical safety whilst maintaining flow and capacity. In hours you will work with the General Managers and out of hours with the on call manager and executive.
You are required to possess the skills and experience to be able to effectively identify and implement plans, assist in resolving capacity pressures and show sound clinical judgement regarding appropriate placement of patients at times of extreme pressures.
The role involves 12 hour shifts, both days and nights, including weekends and bank holidays. Part time will be considered., The post holder is responsible, in collaboration with other senior members of the team for the delivery of site capacity management and Hospital 24/7. Ensuring the available resources are optimised to achieve strategic changes and improvements in services and operational systems within existing constraints.
To provide strong operational and clinical leadership across the Trust, empowering others to ensure that patient care is evidence based, patient centered and is compliant with the quality standards determined by the Trust. To maintain site integrity and flow within the Trust 24/7 this includes allocation of staff resources. To ensure patients are placed in the most appropriate bed for their clinical need and ensuring flow is maintained throughout the Trust in a timely manner., The post holder will be required to provide clinical advice to nursing staff as the most senior nurse on site out of hours.
To provide strong visible leadership to all staff within the site capacity/Hospital 24/7 team and all staff at all times across the Trust.
To maintain site integrity and flow across the Trust at all times.
To take the lead role on overall capacity/bed management and operational service provision on a day to day basis, liaising with Senior Managers and their teams in order to achieve optimum bed usage whilst managing the flow of emergency and elective admissions.
To chair the Trust's routine site management meetings in the absence of the General Manager, ensuring the agreed situation report is circulated following each meeting.
To take responsibility for the application of the Trust's escalation policy ensuring that all actions are implemented according to the Trust's level of escalation.
The site capacity manager/hospital 24/7 co-ordinator team will need to possess the skills and experience to identify and implement contingency plans to resolve capacity pressures and show sound clinical judgement regarding appropriate patient placement at times of extreme capacity pressures.
To liaise closely with the clinical co-ordinator working overnight so that flow is maximised during the out of hour's period.
To provide support for the achievement of patient flow performance and quality metrics for example: the 4 hour A&E quality performance target, 18 week patient pathway, cancer targets and the ambulance turnaround target and to identify and rectify potential bottle necks in this process.
To facilitate/support the Shift Co-ordinator in the A&E Department with the timely and prompt transfer of patients from the A&E Department.
To be able to demonstrate an ability to exercise significant influencing and facilitation skills in order to enable others to achieve their objectives.
Demonstrate the ability to assess and optimise patient care and treatments as part of the multidisciplinary team.
Administer medications under PGD as required.
To be actively be involved in emergencies such as cardiac arrests.
To support junior staff within ward areas as and when required to do so.
You will be required to be flexible and adaptable to ensure the achievements of objectives are met within a constantly changing environment.
To produce high level reports to demonstrate achievement of performance.
Maintain clear records for analytical purposes and reporting requirements in line with organisational demands.
To ensure EMS is updated at least twice a day, but more frequently in times of severe capacity pressures.
Represent the Trust at internal and external meetings.
To create and maintain a strong culture of Infection Prevention and Control awareness and practice.
Manage Corporate Services
To utilise the Capacity Task Management System in the allocation of all outstanding jobs to the most appropriate member of the team.
To chair handover meetings and allocate roles and work appropriately.
Monitor DIGIT at all times ensuring patients are allocated an appropriate bed as soon as possible after referral to a specialty team.
When holding the hospital bleep, co-ordinate services and liaise with the on call manager as necessary.
To ensure the deployment of staff resources fairly across the Trust ensuring patient safety at all times.
Work closely with the Shift Co-ordinator within the A&E Department to ensure the Trusts escalation process is adhered to at all times.
To be responsible and accountable for ensuring all patients transferred to any area designated as "extra capacity" are appropriate for transfer with an early discharge date planned.
To be responsible and accountable for ensuring that the Trust "outlier" list is up to date and accurate at all times.
You will be responsible and accountable for the quality of patient care when "extra capacity" is opened and will be required to ensure that there is always a Trust substantive member of staff working in this area.
Promote excellence and best practice across all clinical services, emphasising high quality patient pathways that minimise waste.
Review critical incidents and produce written reports, which include recommendations for service improvements when service deficiencies are identified.
Ensure adherence to all measures within the bed management and escalation policies.
Communication and Facilitation
Ensure external communication links with stakeholders are established and maintained. Triage GP calls using clinical knowledge, negotiating admission or advising of alternative health care services that may be more appropriate for the patient's needs.
Ensure the morning broadcast is sent out to relevant personnel by 9am each morning.
Consider any referrals for an emergency admission for assessment within the Ambulatory Emergency Clinic (AEC).
Ensure when any referrals are accepted from either GP or outpatient clinic that the full patient details are entered onto the DIGIT system, so that the on call team is aware of all expected patients.
Advise the on call manager and on call director of any operational capacity issues which are impacting or have the potential to impact on the smooth flow of patients through the Trust, so that solutions can be put in place to minimise the impact of reduced capacity.
To be responsible and accountable for communicating the alert status of the Trust to the Arden Cluster using the EMS system, requesting assistance as necessary and to negotiate with community teams the movement of appropriate patients to their area of care.
Ensure that clear and concise information is maintained on all documentation adhering to the NMC documentation standards.
To contribute to policy and practice changes arising from audits and complaints that has an impact on the patients journey throughout the Trust.
Undertake organisational audit, research and benchmarking activities analysing data to inform recommendations for changes in practice to facilitate seamless patient journeys.
Communicate effectively and clearly with all members of staff within the Trust and work closely with wards and departments to build good communications and working relationships to aid a smooth patient journey.
Training and Development
Promote the role of site capacity manager/H24/7 Co-ordinator and encourage junior and senior colleagues to spend time "shadowing" you so that a greater understanding of the role and the Trusts capacity issues including decision making can be understood.
Promote an environment through education and training that supports and encourages the proactive management of patients safely from admission, transfer and discharge.
Act as a role model for other professionals and a source of information, advice and support.
Participate in the major incident procedure in accordance with the Trusts major incident procedure in a co-ordinating and advisory role for capacity and staff deployment.
Work in collaboration with the Emergency Planning Officer to ensure that systems are in place to support a major incident by robust business continuity plans. Actively participate in the development and testing of plans to ensure a robust response in the event of a major or significant incident.
Ensure attendance at Major Incident Training.
Leadership
Attend professional meetings and ensure the dissemination of information appropriately, clearly, professionally and timely.
To be responsible and accountable for the delegation of duties that promote safe and efficient patient flow within the Trust.
To compile reports as requested and disseminate as necessary and present at relevant meetings when required to do so.
Actively develop, update and implement policies for the transfer of patients between wards or hospitals with a view to ensure the minimising of patient movement wherever possible. To participate and be responsible for developing and updating the bed management policy a minimum of yearly.
Act as an ambassador for the Trust in professional and public settings, with patients, relatives, visitors and staff.
Clinical Governance
Participate in strategies and use relevant information systems to collect and interpret data that will lead to the formulation of action plans that seek to improve bed management and patient flow systems.
Liaise closely with Infection Control and Risk Management Teams to assist in the formulation and initiation of appropriate strategies that minimise risks to patients, particularly those associated with patient transfers throughout the Trust.
Respond to all verbal and written complaints in line with the Trusts complaints procedure initiating resolutions where possible.
Participate in the monitoring, planning, delivery and auditing of practices that are concerned with capacity management and control.
Ensure all issues relating to the implementation of clinical governance within the remit of the post are addressed.
For full details of the responsibilities associated with this role, please see attached Job Description., Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don't want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it's a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a 'Foundation Group' through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.

You will be a first level Registered Nurse, educated to degree level, with a minimum 5 years post registration experience of which 2 years at band 6. You will have a good understanding of the drivers and constraints around effective patient flow. To be a competent clinical practitioner and possess effective leadership, mediation and negotiation skills with the ability to think and operate strategically.

South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don't need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are 'Trusted to provide inclusive, safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual - we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.