Site Manager

Actively drive for service excellence, sustainability, social values, and efficiency initiatives at local level

-Co-ordinate the local delivery of all security operations

-Effective and pro-active communication with the customer

-Carry out pre-audit for monthly KPI meetings for all security operations.

-Manage client expectations and resolve all concerns in timely manner.

-Assist Mitie Operations Manager as required.

-Management and responsibility for site security equipment

-Proactively promote LiveSafe and ensure that the security team complete their mandatory LiveSafe training on eLearning.

-Promote and manage the LiveSafe Champions Level 1 in partnership with the Mitie HSE manager.

-Complete Eco Online training - Register an account via an Eco Online user request and act as the Mitie first line accident investigation manager.

-Ensure that all officers are fully conversant with Mitie Lifeline and accident, near miss and Hazard Observation reporting.

-Line management responsibilities for site team leaders and officers to promote personal development of al team members.

Main duties

-Maintain the delivery of EES management and security day to day

-Management of Mitie security team - Supervisors, officers and customer service assistants.

-Maintain the staff rosters to ensure all shifts are covered.

-Manage staff holiday applications, including resourcing cover officers.

-Maintain Security team Assignment Competency Training Records and the training matrix for the security team.

-Complete investigations of all security incidents, complaints, etc

-Ensure that the security personnel are performing in line with our client and Mitie values.

-Ensure that all on-site security systems remain fully functional and fit for purpose. Raise works tickets through the client service desks to resolve technical issues and faults.

-Integrate as part of the wider site management team and to be the focal point for the operational delivery of the EES.

-Conduct stakeholder engagement both internally within our client organisation and externally supporting agencies.

-Act as a member of the Emergency Response Team.

-Represent the site security team at internal and external meetings. This includes weekly start up meeting, project and trial activity meetings, and monthly KPI meetings.

-Ensure security events are reported through the client's system and fully investigate all site security incidents, providing reports and corrective actions as required.

-Support trials and project activity by providing additional resource requirements and ensuring all silent hour guarding requests are met.

-Act as custodian of the full suite of site security documentation. This includes but is not limited to, the Teams and physical site folders, site security instructions, security registers and the site threat appreciation plan.

-Support site security inductions, awareness campaigns and security compliance audits.

-Identify, observe, recognise, and report on Improvements and changes as required.

-Carry out development and reviews of direct reports.

-Create reports in line with customer expectations.

-Work well without supervision, in a busy operational environment and prioritise workload.

-Ability to work under pressure to demanding deadlines.

-To work within established Company policies and procedures

-Promote company values and standards and exhibit appropriate behaviour in accordance with Company ethos.

-Use talent and ability to encourage achievement and continuous improvement.

-Demonstrate safety, integrity & commitment at all times.

-Maintain excellent levels of communication throughout the team and the wider business.

-Ensure that operational delivery is maintained, and appropriate training is completed for all areas of the role.

-Escalate all matters when appropriate to the customer and Mitie Operations Manager

-Carry out any other duties as and when necessary, to meet the varying demands of the business and satisfy customer needs.

Training Requirements

-Ideally the site security manager will hold IOSH Managing Safely. Alternatively, the post holder should complete Level 3 Award in Health and Safety in the Workplace (RQF).

-Mitie Security Induction - eLearning modules to be completed by the site security manager and ensure that the security team also complete their modules.

-Ensure that all officers complete the Security Essentials modules.

-Security First Line Manager - Level 3

-SCaN For line managers - In addition ensure that all officers have completed SCaN for all staff modules

-Act Awareness eLearning - In addition ensure that all officers have completed the modules

-Complete the 11 LiveSafe modules. The LiveSafe modules are designed to bring to life the LiveSafe QHSE cultural programme, and demonstrate the importance of following the rules

Complete the Mitie management modules listed below

-Management 101 Boxset

-Leading Together

-Leading Difficult Conversations

-Absence Management o Performance Management

-Investigations, Follow Group and company policies and procedures at all times;

-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

-Use all work equipment and personal PPE properly and in accordance with training received;

-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

-Ensure compliance with Mitie's information security procedures in all activities;

-Proactively identify and report security risks to your manager;

-Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right

Hold an SIA licence - DS,SG,CP- CCTV Licence ideally.

-Minimum of 5 years proven experience in a similar role

-Extensive people management experience

-First Aid at Work certificate desired, if not must be willing to achieve it

-Must understand client needs.

-Ability to inspire and lead team to always deliver the highest service standards

-Effective communicator at all levels

-Must have exceptional understanding of security services

-Understand key Mitie principles and assist in delivering this in every aspect of site functions

-Must have excellent IT skills and a good understanding of all Microsoft Office applications

Delivering the exceptional, every day

-Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

-Our promise to our people: a place to work where you can thrive and be your best every day.

-Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

-Our culture - our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

-We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

-Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

-Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.