Site Operations Lead

Areyou looking for a new role in primary care or perhaps you are in a similar roleand want to expand your skill set? Do you have an interest in our NHS, and canyou see yourself supporting patients in primary care? Are you looking for anorganisation who is passionate about people ?, The primary purpose of this role is to ensure thatsystems, structures and processes that are in place are delivering the smoothand efficient day to day running of the site. Directly responsible forsupporting the Patient Services Managers and their colleagues, to ensure wedeliver excellent services and care for our patients. Hereat Aspiro, we will give you the tools to thrive and communicate with ourpatients and staff confidently, starting with our induction program. About us We are a large, busy practice, with teams based at HollybrookMedical Centre, Sinfin Health Centre, Haven Osmaston Rd, Haven Keldholme Laneand Parkfields Surgery. We deliver timely and accurate care to patients within Derby, signposting them to the most appropriate appointment or service for their needs. Despite being a busy and challenging environment, we pride ourselves on being a friendly, dynamic and forward thinking organisation. Company Benefits :

• NHS Pension
• Company Events
• Free Parking, Providing cover and assistance to the Patient ServicesAdvisors as and when required
• Moving resources in the moment to ensure thatcontact volume is met with the correct level of resource.
• You will work closely with the Patient ServicesManagers to ensure that all site daily tasks are carried out, including, butnot limited to :
o Sortingon-site IT issues o Ensuringappropriate reception cover o Completionof administrative tasks within the practice o Upholdingof company standards.
• Maintaining excellent communication across thesite and with others in Aspiro
• Helping the Patient Services Managers implementnew processes and procedures and supporting the team during the implementation phase.
• Taking a positive active and / or administrativerole in site meetings where required
• Assisting the reception team with their roleproviding help and support where required, assisting with training, and takingnote and acting on feedback from colleagues.
• Promoting and demonstrating excellent customerservice
• Supporting colleagues to maintain an efficient,hardworking and friendly working environment
• Able to handle verbal complaints.
• Helping the Patient Services Managers byanticipating potential problems such as shortages of staff, appointmentavailability and potential room availability issues
• Providing reception / telephone call cover whererequired
• Ordering stock and keeping an overview of stocklevels to ensure a sufficient supply
• Having an overview of the upkeep of noticeboards and general reception / waiting areas to ensure there is up to dateinformation and that general housekeeping is to the correct standard
• Assisting in the induction and training of newstaff
• Helping to monitor and oversee the annual reviewbooking required for Quality Outcomes Framework and other enhanced services
Performance Standards
• Evidence of 'Leading By Example' and acting as a 'Role Model' for colleagues
• Daily tasks are carried out within agreedtimeframes
• Positive evidence of involvement in Site, Teamand Group meetings
• Evidence of site operating efficiently withrelevant communications present and understood in a variety of formats
Please see the attached document for more information

Ifyou love the hustle and the bustle of a busy workplace, you love working withpeople and have experience of leading a small team, then please apply to joinour lovely and highly skilled team of business professionals and clinicians.While previous experience of working in a healthcare setting would be great, donot let it deter you if you do not have it.,
• 2+ years experience of working in customer service
• 2+ years experience of working in a leadership role
Desirable
• Experience of working in a healthcare setting, GCSE grade A to C in English and Maths
Attributes Essential
• Flexible in adapting to changing circumstances.
• Team-oriented to ensure achievement of team goals.
• Emotional intelligence to maintain a positive work environment and handle complaints effectively.
• Responsibility over tasks and being accountable for outcomes.
• Pro-activity by anticipating problems and addressing them before they arise.
• Dependability.
Skills Essential
• Excellent organisation skills.
• Strong interpersonal and verbal communication skills.
• Problem solving, reacting quickly to unforeseen situations.
• Able to work both independently and within a great team.
• Technology proficiency.
• Strong customer service skills.
• Stock management.